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- Tasks: Lead and manage facilities services in a dynamic, high-traffic environment.
- Company: Join a forward-thinking employer focused on innovation and inclusion.
- Benefits: Competitive salary, car allowance, bonus, and professional growth opportunities.
- Why this job: Make a real impact in a high-profile role that enhances visitor experiences.
- Qualifications: Proven leadership in facilities management with strong financial acumen.
- Other info: Autonomy to run a flagship account in an exciting FM environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Account Manager / Site Lead – Facilities Management
Location: Birmingham
Salary: Competitive + Car Allowance + Bonus + Benefits
Are you a natural leader with a passion for creating exceptional environments?
We’re looking for an experienced Account Manager / Site Lead to oversee the full delivery of hard and soft FM services for one of the Midlands’ most iconic, high-footfall visitor destinations.
This is no ordinary site — it’s a dynamic, public-facing environment that blends manufacturing, hospitality, retail and experience all in one place. It demands a hands-on leader with the confidence to manage complexity, engage with multiple stakeholders, and deliver service excellence that truly enhances the visitor experience.
The Opportunity:
As the Account Manager / Site Lead, you’ll take overall responsibility for:
- End-to-end FM delivery across hard and soft services, ensuring operational excellence every day.
- Full P&L ownership, driving commercial performance, value, and innovation.
- Leading and motivating on-site teams to deliver outstanding service in a fast-paced, customer-centric setting.
- Building strong, trusted relationships with senior stakeholders and service partners.
- Overseeing compliance, health & safety, and statutory obligations with meticulous attention to detail.
- Driving continuous improvement, sustainability initiatives, and best practice across all service lines.
About You:
You’ll thrive in this role if you are:
- A proven FM leader with experience managing large, complex or public-facing sites.
- Commercially astute, with strong financial management and P&L accountability.
- A confident communicator who builds credibility at all levels — from boardroom to front line.
- Passionate about people, standards, and creating memorable customer experiences.
- Highly organised, proactive, and comfortable balancing strategic thinking with operational delivery.
What’s in It for You:
- The autonomy to run a flagship account and truly make your mark.
- A forward-thinking employer that values innovation, inclusion, and professional growth.
- A visible leadership role where your decisions directly impact client success and customer experience.
If you’re ready to lead a high-profile, fast-moving site that never stands still — this is your opportunity to take centre stage in one of the most exciting FM environments in the UK.
📩 Apply now to learn more and take the next step in your FM leadership journey.
Account Manager- Facilities Management employer: Boden Group
Contact Detail:
Boden Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager- Facilities Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase your passion for creating exceptional environments and demonstrate that you’re the right fit for the team.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in managing complex sites and delivering outstanding service. Highlight specific examples where you've driven commercial performance or led teams to success — this is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you into that Account Manager role!
We think you need these skills to ace Account Manager- Facilities Management
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience as a leader. We want to see how you've managed teams and delivered exceptional service in complex environments. Use specific examples that showcase your ability to engage with stakeholders and drive performance.
Be Commercially Savvy: Since this role involves P&L ownership, it’s crucial to demonstrate your financial acumen. We’re looking for evidence of how you’ve driven commercial performance in previous roles. Don’t shy away from sharing numbers or outcomes that reflect your success!
Communicate Clearly: Your written application should reflect your communication skills. We appreciate clarity and professionalism, so make sure your language is engaging and easy to understand. Tailor your message to resonate with our values and the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Boden Group
✨Know Your FM Inside Out
Make sure you brush up on your knowledge of facilities management, especially in relation to both hard and soft services. Be prepared to discuss specific examples of how you've successfully managed complex sites and delivered operational excellence.
✨Showcase Your Leadership Skills
As a potential Account Manager, you'll need to demonstrate your leadership abilities. Think of instances where you've motivated teams or built strong relationships with stakeholders. Share these stories during the interview to highlight your hands-on approach and ability to engage with diverse groups.
✨Be Financially Savvy
Since P&L ownership is a key part of the role, come ready to discuss your experience with financial management. Prepare to talk about how you've driven commercial performance and value in previous roles, and be ready to share any innovative ideas you have for improving financial outcomes.
✨Emphasise Customer Experience
This role is all about enhancing visitor experiences, so be sure to convey your passion for customer service. Share examples of how you've created memorable experiences in past positions and how you plan to continue that focus in this new role.