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- Tasks: Manage key accounts and build strong relationships with major clients while driving project success.
- Company: Join BOBST, a pioneering engineering company shaping the future of packaging.
- Benefits: Enjoy a family-run culture, global impact, and opportunities for personal growth.
- Why this job: Make a real difference in a dynamic environment with innovative technology.
- Qualifications: Senior technical sales experience and excellent English communication skills required.
- Other info: Frequent travel to customer sites and internal production locations is expected.
The predicted salary is between 36000 - 60000 £ per year.
The Key account manager navigates the complexity of a multi-layered relationship with a major blue chip customer, collecting, relaying and managing information while creating opportunities for value added proposals. In this role you will be in constant contact with multiple stakeholders both in the Customer's camp and inside our organization, switching between technical and commercial conversations and interfacing at different levels of the hierarchy. The underlying relationship is a project for a technology exchange, you will ensure that the project is in control, verify that multiple purposes are achieved and that all members are informed and aligned on the objectives and priorities. You are the interface with the Customer, guarantee their satisfaction, maintain effective communication with them and maximize the fruits of this relationship for your employer.
Key responsibilities:
- Be the point of reference for the project and its progress among all internal and external stakeholders.
- Adopt communication and relational techniques aimed at customer care and satisfaction, expressed in a specific and detailed communication flow.
- Maintain a constant and collaborative relationship with customers through continuous exchanges via telephone, email, conference calls, live meetings and the like.
- Be aware of the most common and widespread project management techniques (PMI, Agile, etc.).
- Prepare detailed project GANTT charts (MS Project, Excel or similar) and identify the overall project durations, milestones and critical path.
- Evaluate and monitor project risks during the project life cycle / Risk Assessment & Management.
- Monitor project progress in terms of time and propose corrective actions to meet contractual terms.
- Verify and control the contractual aspects of the project.
- Organize and set the pace of cross-functional meetings on the progress of the project across the two organizations and with external parties where appropriate – in collaboration with your opposite number in the Customer's team.
- Extract and analyze data to support improvement strategies and for reporting to management (Excel, Power BI, Tableau, etc).
- Create upselling opportunities, prepare offers and negotiate Change Orders with the customer; submit formal documentation for approval, in order to regularize sales orders and manage them.
- Update contractual documents and technical specifications and prepare specific commercial agreements whenever necessary, in coordination with the Contract & Legal team.
Education and Languages:
- Excellent knowledge of the English language, both spoken and written.
- Engineering background.
Join us – and grow with us. BOBST is an engineering company, pioneering intelligent solutions that shape the future of the packaging world. At BOBST, you make an impact on a global scale – through innovation and advanced technology. You grow by mastering challenges – in a team that strives for excellence. And you enjoy a culture of a family-run enterprise, where values are truly lived. With the combined forces of more than 6400 people and business activities in more than 50 countries, we are positioned as the innovation leader in our industry.
Background:
- Senior technical sales experience, preferably in capital equipment.
- Availability for frequent travel to visit customer sites and internal production sites.
Key account manager in Manchester employer: BOBST
Contact Detail:
BOBST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key account manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on a Key Account Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your project management techniques. Be ready to discuss how you've successfully navigated complex relationships and managed multiple stakeholders in past roles. Show us you can handle the pressure!
✨Tip Number 3
When you get that interview, make sure to ask insightful questions about the company’s projects and customer relationships. This shows you're genuinely interested and helps you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at BOBST and making an impact in the packaging world.
We think you need these skills to ace Key account manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience with multi-layered relationships and project management techniques like PMI or Agile. We want to see how you’ve navigated complex customer interactions before!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer satisfaction and how you’ve successfully managed projects in the past. Don’t forget to mention your engineering background and how it relates to the role.
Showcase Your Communication Skills: Since this role involves constant communication with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of a successful negotiation or upselling opportunity you’ve handled.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at BOBST
✨Know Your Customer
Before the interview, research the company and its major clients. Understand their business model, challenges, and how your role as a Key Account Manager can add value. This will help you tailor your responses and demonstrate your commitment to customer satisfaction.
✨Master Project Management Techniques
Familiarise yourself with common project management methodologies like PMI and Agile. Be ready to discuss how you've applied these techniques in past roles, especially in managing complex projects. This shows that you can navigate the intricacies of project control effectively.
✨Prepare for Technical and Commercial Conversations
Since this role involves switching between technical and commercial discussions, practice articulating your thoughts on both fronts. Prepare examples where you've successfully communicated complex technical information to non-technical stakeholders, showcasing your versatility.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to maintain collaborative relationships. Share specific instances where you’ve facilitated cross-functional meetings or managed stakeholder expectations, highlighting your proactive approach to customer care.