Hospitality Operations Specialist - London

About Bob W

I’m Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe’s most interesting neighbourhoods, so you feel at home - just with better coffee and smarter tech. I’m building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I’ll handle the rest.

The Role

We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operations Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise across our London properties. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role. This is a flexibly scheduled 7-day cover role with two days off per week. Standard hours are 9:00 AM to 5:30 PM, though shifts may rotate based on business needs. The role is primarily hands-on, with most time spent on-site, while some administrative work is also required and must be appropriately managed. Visa sponsorship or relocation support is not offered for this role.

In this role, you will:

• Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
• Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
• Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
• Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
• Challenge conventional practices, pushing yourself and our teams to recognise best practices and identify opportunities for operational enhancements.
• Establish, improve, and implement Bob's standard operating procedures.
• Manage Health & Safety compliance within your assigned property.

Our 5-star candidate has/is:

• Preferably, 1+ years of experience in the hospitality industry, specifically in apart-hotel or operations roles.
• Passionate customer service-driven attitude for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to anticipate and address potential operational issues proactively.
• Excellent communication and time management skills.
• Keen attention to detail.
• Fluent in English.
• Based in London.

We offer:

• Employee stock option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Voluntary Health Insurance.
• Oliva mental well-being platform access.
• Sports compensation.
• Enhanced parental leave policies.
• Mobile phone call compensation.
• Development and growth opportunities.
• A multicultural, diverse, and rewarding work environment with a smart and highly motivated team.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.