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- Tasks: Lead a dynamic team, ensuring top-notch service and a welcoming atmosphere.
- Company: Join the vibrant Bob and Berts Stranmillis team.
- Benefits: Enjoy 50% off on shifts, free hot drinks, and birthday cake!
- Other info: Flexible hours with great career growth opportunities await you!
- Why this job: Be the heartbeat of our café and make a real impact on customer experience.
- Qualifications: Previous supervisory experience in a fast-paced environment is preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the manager on duty, supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor employer: Bob & Berts
Contact Detail:
Bob & Berts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and fits the café environment. You want to look professional but also approachable, as you'll be leading a team and interacting with customers.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Supervisor position!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight your leadership experience and customer service skills, as these are key for us at Bob and Berts.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your flexibility with working hours!
Showcase Relevant Experience: When detailing your work history, focus on your experience in fast-paced environments and any supervisory roles you've held. We want to see how you’ve led teams and handled customer needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bob & Berts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role. Familiarise yourself with the key responsibilities like operational leadership and staff training. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've led a team in the past. Talk about how you motivated staff or handled conflicts. This is crucial since the role involves managing workflow and ensuring high-quality service standards.
✨Demonstrate Customer Service Excellence
Prepare to discuss your approach to customer service. Think of instances where you resolved customer complaints or created a welcoming atmosphere. Highlighting your interpersonal skills will show that you can foster loyalty and satisfaction among customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training processes, or how they measure success in the Supervisor role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.