At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service.
- Company: Join the vibrant Bob and Berts team in Portstewart.
- Benefits: Enjoy 50% off on shifts, free hot drinks, and birthday cake!
- Other info: Flexible hours with opportunities for career growth await you!
- Why this job: Be a key player in creating a welcoming atmosphere and driving customer loyalty.
- Qualifications: Previous supervisory experience in a fast-paced environment is preferred.
The predicted salary is between 24000 - 30000 € per year.
Store: Bob and Berts Portstewart
Job Type: Full-time/Part-time (requires weekend/early morning flexibility)
Candidates must exceed the age of 18 years old for this job role due to the mature nature of some duties.
Job Purpose
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
- Eligibility to work in the UK.
Why Join Us?
Our Benefits:
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor in Portstewart employer: Bob & Berts
At Bob and Berts Portstewart, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Supervisor, you'll enjoy fantastic benefits such as a 50% staff discount, unlimited free hot drinks, and opportunities for career growth in a supportive environment that prioritises employee well-being and development. Join us to be part of a dynamic team dedicated to delivering exceptional service and creating memorable experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Portstewart
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and fits the company’s style. First impressions matter, and looking polished shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
✨Tip Number 4
After your interview, don’t forget to follow up with a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your enthusiasm for the role. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Supervisor in Portstewart
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience that matches the Supervisor role. Focus on your leadership skills, customer service experience, and any barista skills you have. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bob & Berts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role. Familiarise yourself with the key responsibilities like operational leadership and staff training. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Highlight your ability to motivate staff and manage workflow during busy periods. They’ll want to see that you can maintain high service standards while keeping the team engaged.
✨Customer Service is Key
Since this role involves handling customer queries and complaints, think of instances where you’ve successfully resolved issues. Emphasise your interpersonal skills and how you create a welcoming atmosphere for guests. This will show them you’re the right fit for their team.
✨Flexibility is Essential
Given the need for weekend and early morning availability, be honest about your schedule. If you can work flexible hours, mention it! This shows your commitment and willingness to adapt, which is crucial for a Supervisor role.
