At a Glance
- Tasks: Open and close the coffee shop, lead the team, and ensure exceptional customer service.
- Company: Join the vibrant Bob and Berts team in Portstewart.
- Benefits: 50% staff discount, unlimited free drinks, and birthday cake!
- Other info: Flexible hours, dynamic team, and a chance to shine!
- Why this job: Be a key player in a fun environment with growth opportunities.
- Qualifications: Experience as a barista or in retail leadership; must be 18+.
The predicted salary is between 20000 - 25000 € per year.
We are seeking a trustworthy, energetic, and experienced Keyholder to join our team. As a Keyholder, you are the trusted "manager on duty" during early mornings or weekends. You will be responsible for opening and closing the coffee shop, managing security protocols, cash handling, and leading the team to deliver exceptional service and high-quality products.
Key Responsibilities:
- Opening/Closing Procedures: Safely open the coffee shop in the morning (turn off alarms, prepare tills, start espresso machines) and securely close in the evening (clean, count cash, drop deposits, secure doors/alarms).
- Operational Leadership: Supervise baristas and floor staff during your shift, ensuring high standards of cleanliness, product quality, and customer service are maintained.
- Cash Handling & Security: Accurately handle cash management, including till reconciliation, safe drops, and preparing bank deposits.
- Customer Service Excellence: Act as the first point of contact for customer complaints or escalated issues, resolving them quickly and professionally.
- Product Quality & Merchandising: Ensure consistent, high-quality coffee preparation and oversee the replenishment of pastries, retail merchandise, and cafe supplies.
- Staff Training & Support: Assist in mentoring and training new baristas on operational systems, recipes, and company policies.
- Safety Compliance: Ensure all health, safety, and sanitation standards are followed, and report maintenance issues promptly.
Requirements and Qualifications:
- Experience: 12 years of experience as a barista or in a retail leadership role.
- Reliability: Extremely trustworthy and punctual; able to work independently, especially when opening or closing.
- Availability: Flexible schedule, including early mornings, weekends, and holidays.
- Skills: Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
- Leadership: Strong communication skills and the ability to motivate a team in a fast-paced environment.
- Physical Requirements: Ability to stand for long periods and lift up to 25-40 lbs (milk crates, bags of coffee).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Keyholder in Portstewart employer: Bob & Berts
At Bob and Berts Portstewart, we pride ourselves on being an excellent employer that values trust, teamwork, and exceptional service. Our vibrant work culture fosters personal growth with opportunities for career advancement, while our generous benefits, including a 50% staff discount and unlimited free hot drinks, ensure that our team feels appreciated and motivated. Join us in a dynamic environment where your contributions are recognised and celebrated, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Portstewart
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bob and Berts. Understand their values, menu, and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Keyholder, you'll be the go-to person for resolving issues. Think of examples from your past experience where you've handled complaints or led a team, and be ready to share those stories.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression and show that you take the role seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Bob and Berts!
We think you need these skills to ace Keyholder in Portstewart
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in retail leadership and customer service. We want to see how you've led teams and handled cash management, so don’t hold back on those details!
Show Your Personality:As a Keyholder, you'll be the face of our coffee shop! Let your personality shine through in your application. Share a bit about why you love coffee and what makes you a great fit for our team.
Highlight Flexibility:We need someone who can work early mornings and weekends, so make sure to mention your availability. If you're flexible, we want to know about it!
Apply Through Our Website:To make things easier for us both, please apply through our website. It’s the best way to ensure your application gets seen by the right people. We can't wait to hear from you!
How to prepare for a job interview at Bob & Berts
✨Know Your Stuff
Before the interview, brush up on your coffee knowledge and the specific responsibilities of a Keyholder. Familiarise yourself with the opening and closing procedures, cash handling, and customer service excellence. This will show that you're serious about the role and ready to hit the ground running.
✨Show Your Leadership Skills
As a Keyholder, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples from your past experiences where you've successfully managed a team or resolved conflicts. This will help them see you as a natural fit for the role.
✨Be Punctual and Professional
Arriving on time is essential, especially for a role that requires reliability. Dress smartly and maintain a professional attitude throughout the interview. This reflects the punctuality and trustworthiness they’re looking for in a Keyholder.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how they handle customer complaints. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
