At a Glance
- Tasks: Open and close the coffee shop, lead the team, and ensure exceptional service.
- Company: Join the vibrant Bob and Berts team in Portrush.
- Benefits: 50% staff discount, unlimited hot drinks, free birthday cake, and career growth opportunities.
- Other info: Flexible hours with a dynamic team atmosphere.
- Why this job: Be a key player in a fun environment while developing your leadership skills.
- Qualifications: Experience as a barista or in retail leadership; must be 18+.
The predicted salary is between 20000 - 25000 € per year.
We are seeking a trustworthy, energetic, and experienced Keyholder to join our team. As a Keyholder, you are the trusted "manager on duty" during early mornings or weekends. You will be responsible for opening and closing the coffee shop, managing security protocols, cash handling, and leading the team to deliver exceptional service and high-quality products.
Key Responsibilities:
- Opening/Closing Procedures: Safely open the coffee shop in the morning and securely close in the evening.
- Operational Leadership: Supervise baristas and floor staff during your shift, ensuring high standards of cleanliness, product quality, and customer service are maintained.
- Cash Handling & Security: Accurately handle cash management, including till reconciliation and preparing bank deposits.
- Customer Service Excellence: Act as the first point of contact for customer complaints or escalated issues, resolving them quickly and professionally.
- Product Quality & Merchandising: Ensure consistent, high-quality coffee preparation and oversee the replenishment of pastries and cafe supplies.
- Staff Training & Support: Assist in mentoring and training new baristas on operational systems and company policies.
- Safety Compliance: Ensure all health, safety, and sanitation standards are followed, and report maintenance issues promptly.
Requirements and Qualifications:
- Experience: 12 years of experience as a barista or in a retail leadership role.
- Reliability: Extremely trustworthy and punctual; able to work independently.
- Availability: Flexible schedule, including early mornings, weekends, and holidays.
- Skills: Proficiency with Point-of-Sale (POS) systems and basic math for cash management.
- Leadership: Strong communication skills and the ability to motivate a team in a fast-paced environment.
- Physical Requirements: Ability to stand for long periods and lift up to 25-40 lbs.
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Keyholder in Portrush employer: Bob & Berts
At Bob and Berts Portrush, we pride ourselves on being an excellent employer that values our team members' contributions and well-being. With a vibrant work culture that encourages personal growth and development, we offer unique benefits such as a generous staff discount, unlimited free hot drinks, and recognition for your length of service. Join us in a dynamic environment where you can lead a passionate team and make a meaningful impact in the community while enjoying the perks of working in a lively coffee shop setting.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in Portrush
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bob and Berts. Understand their values, menu, and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! As a Keyholder, you'll be the go-to person for resolving issues. Think of examples from your past experiences where you've handled complaints or led a team, and be ready to share those stories.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional yet approachable. A smart appearance can make a great first impression and show that you take the role seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Bob and Berts. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Keyholder in Portrush
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and enthusiasm. Remember, we’re looking for someone energetic and trustworthy, so make sure that comes across in your words.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience, especially if you've worked in coffee shops or retail leadership roles before. We love seeing how your past experiences align with the Keyholder responsibilities, so don’t hold back on those details!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Highlight your skills in cash handling, customer service, and team leadership without going off on tangents.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team at Bob and Berts!
How to prepare for a job interview at Bob & Berts
✨Know Your Coffee
Brush up on your coffee knowledge! As a Keyholder, you'll need to demonstrate your understanding of coffee preparation and quality. Be ready to discuss your favourite brews and any experience you have with espresso machines or other equipment.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in the past. Whether it’s resolving conflicts or motivating staff during busy shifts, having specific stories will show that you’re ready to take on the responsibilities of a Keyholder.
✨Master Cash Handling
Since cash management is a key part of the role, be prepared to talk about your experience with till reconciliation and handling cash securely. You might even want to brush up on basic maths to impress them with your confidence!
✨Customer Service Focus
Think of situations where you’ve gone above and beyond for customers. Being the first point of contact for complaints means you need to show that you can handle issues professionally and efficiently. Share your best customer service stories!
