At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service in a vibrant café environment.
- Company: Join Bob and Berts, a friendly café known for its welcoming atmosphere and great coffee.
- Benefits: Enjoy 50% off on shifts, unlimited hot drinks, free birthday cake, and career growth opportunities.
- Other info: Flexible hours, including weekends, with a fun and supportive team culture.
- Why this job: Be the heart of our café, making a real impact on customer experience and team spirit.
- Qualifications: Previous supervisory experience in a fast-paced environment and strong barista skills are preferred.
The predicted salary is between 24000 - 30000 € per year.
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor in Londonderry employer: Bob & Berts
Bob and Berts in Coleraine is an exceptional employer that prioritises a vibrant work culture and employee well-being. With benefits like a 50% staff discount, unlimited free hot drinks, and enhanced family-friendly policies, we foster an environment where team members can thrive and grow their careers. Join us to be part of a supportive team that values your contributions and celebrates your milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Londonderry
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and fits the company’s style. First impressions matter, and looking polished shows that you take the opportunity seriously. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It’s a nice touch that keeps you on their radar. Mention something specific from your chat to remind them of your conversation and reinforce your enthusiasm for the role.
We think you need these skills to ace Supervisor in Londonderry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous supervisory experience and your barista skills, as these are key for us!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about joining our team at Bob and Berts.
Showcase Your Customer Service Skills:Since customer service is a big part of the job, share examples of how you've handled customer queries or complaints in the past. We love candidates who can keep a cool head under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you on board for an exciting new adventure with us!
How to prepare for a job interview at Bob & Berts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role at Bob and Berts. Familiarise yourself with their operational leadership, staff training, and customer service expectations. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Highlight your ability to motivate staff, manage workflows during busy periods, and resolve conflicts. This is crucial for a Supervisor position, so think of situations where you made a positive impact.
✨Demonstrate Your Customer Service Expertise
Since customer service is key in this role, come ready to share stories about how you've handled customer complaints or enhanced the customer experience. Show that you can maintain high-quality service standards and create a welcoming atmosphere.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
