At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service in a vibrant café environment.
- Company: Join Bob and Berts, a friendly café known for its welcoming atmosphere and great coffee.
- Benefits: Enjoy 50% off on shifts, unlimited hot drinks, free birthday cake, and career growth opportunities.
- Other info: Flexible hours, including weekends, with a fun and supportive team culture.
- Why this job: Be the heart of our café, making a real impact on customer experience and team spirit.
- Qualifications: Previous supervisory experience in a fast-paced environment and strong barista skills are preferred.
The predicted salary is between 24000 - 30000 € per year.
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor in London employer: Bob & Berts
At Bob and Berts Coleraine, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Supervisor, you'll enjoy fantastic benefits such as a 50% staff discount, unlimited free hot drinks, and opportunities for career growth in a dynamic café environment. Join us to be part of a team that prioritises customer satisfaction and employee well-being, all while serving delicious coffee in a welcoming atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bob and Berts' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled a tough situation in the past. This is your chance to shine and demonstrate that you can lead the crew at Bob and Berts!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous supervisory experience and your barista skills, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team. Don’t forget to mention your passion for customer service!
Show Your Flexibility:Since we need someone who can work weekends and early mornings, make sure to mention your availability in your application. We love candidates who are ready to jump in when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you started on this exciting journey with us!
How to prepare for a job interview at Bob & Berts
✨Know the Company
Before your interview, take some time to research Bob and Berts. Understand their values, mission, and what makes them unique in the café scene. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed staff or resolved conflicts. Highlighting these skills will make you stand out as a strong candidate.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints or ensuring high service standards. Think of specific situations where you provided excellent customer service or turned a negative experience into a positive one. This will showcase your problem-solving abilities and commitment to customer satisfaction.
✨Be Ready for Practical Questions
Since the role involves managing inventory and cash handling, be prepared for questions related to these areas. Brush up on your knowledge of stock management and basic maths for cash reconciliation. Showing confidence in these practical aspects will reassure the interviewer of your capability.
