At a Glance
- Tasks: Lead a vibrant coffee shop team and ensure exceptional customer experiences.
- Company: Join a passionate coffee shop with a supportive and energetic culture.
- Benefits: Competitive salary, bonus opportunities, 50% staff discount, and unlimited free hot drinks.
- Other info: Flexible hours, career growth opportunities, and fun perks like free cake on your birthday!
- Why this job: Be the face of our shop and make a real impact in a community atmosphere.
- Qualifications: 1-2 years of management experience and a passion for specialty coffee.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a passionate, energetic, and experienced Store Manager to lead our coffee shop team. As the Store Manager, you will be the face of our shop, responsible for creating a welcoming, high-energy environment for customers while driving sales and operational excellence. You will take ownership of daily operations—from brewing the perfect cup to managing inventory and training staff—ensuring high standards of service, quality, and cleanliness are met.
Key Responsibilities
- Recruit, hire, train, and onboard new employees and support staff.
- Create staff schedules that optimize coverage during busy periods.
- Motivate, coach, and develop team members to deliver exceptional service and career growth.
- Hold the team accountable to company standards, including grooming, uniform, and service protocols.
Operations & Quality Control
- Oversee daily opening and closing procedures.
- Maintain high coffee standards (espresso extraction, milk texturing) and ensure consistent product quality.
- Ensure all food safety, hygiene, and health & safety regulations are strictly followed.
- Maintain equipment by performing routine maintenance and reporting faults promptly.
Customer Experience
- Create a welcoming "community" atmosphere and act as a brand ambassador.
- Proactively interact with customers to build loyalty and handle complaints professionally.
- Ensure products are prepared promptly and to the highest standard.
- Take full profit and loss (P&L) accountability for the store.
- Manage inventory: order supplies (beans, milk, pastries), track inventory, and minimize waste.
- Process daily cash reconciliation and ensure accurate banking.
- Monitor KPIs (Key Performance Indicators) and identify opportunities to drive sales growth.
Requirements and Skills
- Experience: 1–2+ years of management experience in a fast-paced coffee shop, café, or similar hospitality environment.
- Coffee Knowledge: Hands-on experience with professional espresso machines and a deep passion for specialty coffee.
- Leadership: Proven ability to lead, motivate, and develop a diverse team.
- Communication: Excellent interpersonal skills to connect with customers and staff.
- Availability: Flexible availability to work early mornings, weekends, and holidays.
- Skills: Strong organizational, financial acumen, and problem-solving skills under pressure.
- Right to work in UK.
Why Join Us? (Benefits)
- Very competitive salary based on experience and bonus structure up to £5,000.
- Supportive work environment and opportunities for career growth.
- 50% staff card to use on shift and with friends & family!
- Bonus scheme/ Performance Bonus.
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies.
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Store Manager in Lancaster employer: Bob & Berts
Join our vibrant coffee shop as a Store Manager, where you'll lead a passionate team in creating a welcoming atmosphere for our customers. We pride ourselves on a supportive work culture that fosters employee growth, offering competitive salaries, performance bonuses, and unique perks like unlimited free hot drinks and a generous staff discount. With opportunities for career advancement and a commitment to maintaining high standards of service and quality, this is an excellent place for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Lancaster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bob & Berts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bob & Berts
Don't be shy about reaching out to Bob & Berts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager in Lancaster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bob & Berts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bob & Berts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
