At a Glance
- Tasks: Lead a passionate team, ensuring top-notch coffee and customer service.
- Company: Join Bob and Berts, a vibrant coffee shop with a love for coffee culture.
- Benefits: Enjoy 50% staff discount, unlimited hot drinks, and free birthday cake!
- Other info: Flexible hours, dynamic team, and opportunities for personal development.
- Why this job: Be part of an exciting environment where you can grow your career and make a difference.
- Qualifications: 2+ years in hospitality, barista skills, and a knack for leadership.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a passionate, experienced, and highly motivated Assistant Manager to join our team. Working closely with the Store Manager, you will be responsible for ensuring the smooth day-to-day operations of our coffee shop, driving team performance, and providing exceptional customer service. The ideal candidate is a hands-on leader with a love for coffee culture, excellent communication skills, and the ability to train staff and manage inventory effectively.
Key Responsibilities
- Supervise Staff: Lead baristas and staff during shifts, ensuring high standards of customer service and product quality.
- Training & Development: Train new hires on barista skills, coffee preparation, POS systems, and shop policies.
- Motivate & Coach: Foster a positive work environment, providing ongoing feedback and coaching to team members.
- Scheduling: Assist the manager in creating staff schedules and ensuring adequate coverage, particularly during peak hours.
- Day-to-Day Operations: Manage daily opening/closing procedures and ensure the store is clean, well-presented, and fully operational.
- Inventory Management: Monitor stock levels, place supplier orders, and conduct regular inventory counts to minimize waste.
- Equipment Maintenance: Ensure coffee machines, grinders, and other equipment are maintained and serviced as needed.
- Safety Compliance: Uphold all health, safety, and hygiene standards.
- Customer Excellence: Build relationships with customers and resolve complaints or concerns promptly.
- Driving Sales: Implement marketing initiatives, promote special offers, and drive sales targets.
- Product Knowledge: Maintain expert knowledge of our coffee, tea, and food menu to make recommendations.
- Cash Handling: Oversee cash management, till balancing, and daily bank deposits.
- Financial Reporting: Assist with reporting on daily sales and KPIs, helping to manage labour costs and expenses.
Qualifications & Requirements
- Experience: 2+ years of experience in a supervisory or management role within the hospitality industry (coffee shop/cafe preferred).
- Barista Skills: Strong hands-on knowledge of espresso brewing, milk steaming, and latte art.
- Leadership: Proven capability to lead, motivate, and mentor a diverse team.
- Communication: Excellent verbal and written communication skills.
- Flexibility: Willingness to work flexible hours, including early mornings, weekends, and holidays.
- Physical Strength: Capable of standing for long periods and lifting heavy items (e.g., milk crates, coffee bags).
- Right to work in the UK.
Benefits
- 50% staff discount to use on shift and with friends & family!
- Unlimited free hot drinks on shift!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Assistant Manager in Lancaster employer: Bob & Berts
At Bob and Berts Lancaster, we pride ourselves on being an exceptional employer that values our team members and fosters a vibrant work culture. With generous benefits like a 50% staff discount, unlimited free hot drinks during shifts, and opportunities for career growth, we ensure our employees feel appreciated and motivated. Join us in a dynamic environment where your passion for coffee culture can thrive, and enjoy the unique advantage of working in a supportive team dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Lancaster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bob & Berts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bob & Berts
Don't be shy about reaching out to Bob & Berts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in Lancaster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bob & Berts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bob & Berts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
