At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service.
- Company: Join Bob and Berts, a vibrant café with a friendly atmosphere.
- Benefits: Enjoy 50% off on shifts, unlimited hot drinks, and free birthday cake!
- Other info: Flexible hours with great career growth opportunities await you!
- Why this job: Be the heart of the café, making a real impact on customer experiences.
- Qualifications: Previous supervisory experience in a fast-paced environment is preferred.
The predicted salary is between 22000 - 26000 € per year.
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the 'manager on duty,' supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, 'nothing is too much trouble' service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor in Derry employer: Bob & Berts
Bob and Berts in Coleraine is an exceptional employer that prioritises a vibrant work culture and employee well-being. With benefits like a generous staff discount, unlimited free hot drinks, and enhanced family-friendly policies, we foster an environment where team members can thrive and grow their careers. Join us to be part of a supportive team that values your contributions and celebrates your milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Derry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Bob and Berts' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled a tough situation in the past. This is key for a Supervisor position, so make sure you highlight those experiences.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Supervisor in Derry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in a café or retail environment. We want to see how your skills match the Supervisor role, so don’t be shy about showcasing your barista skills and leadership experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your ability to lead a team. We love seeing personality, so let us know why you’d be a great fit for our friendly atmosphere.
Show Off Your Flexibility:Since the role requires weekend and early morning availability, make sure to mention your flexibility in your application. We appreciate candidates who can adapt to our busy schedules and keep the energy high!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our team. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Bob & Berts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role at Bob and Berts. Familiarise yourself with their operational leadership, staff training, and customer service expectations. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate staff, manage workflows, and handle customer complaints effectively. This will show them you're ready to take charge.
✨Demonstrate Your Barista Expertise
Since barista skills are crucial for this position, be ready to talk about your experience with espresso machines and specialty coffee drinks. If possible, share any tips or tricks you've learned that could enhance product quality and customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the Supervisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
