Job Title: Supervisor
Store: Bob and Berts
Job Type:Full-time/Part-time (requires weekend/early morning flexibility)
Hours you can actually plan around: Monday to Friday shifts finish by xxx, and weekend shifts finish by xxx— no late-night kitchen closes.
Candidates must exceed the age of18years old for thisjobroledue tothe mature nature of some duties.
Job Purpose
We are looking for a friendly and reliable Supervisor to join our team, the Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
1. Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
2. Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
3. Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
4. Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience:Minimum 1–2 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills:Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership:Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service:Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical:Experience with POS systems and basic math skills for cash management.
- Flexibility:Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
- Eligibility to work in the UK
Why Join Us? Our Benefits:
50% staff card to use on shift and with friends & family!
Unlimited free hot drinks!
Free cake on your birthday!
Enhanced family friendly policies!
Length of service recognition!
Company pension!
Opportunities to grow your career!
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Supervisor in Cookstown employer: Bob & Berts
At Bob and Berts Blackpool, we pride ourselves on being an excellent employer that fosters a friendly and creative work environment for our team. As a Cook, you'll enjoy the opportunity to develop your culinary skills while working with fresh, local ingredients, all within a supportive atmosphere that values teamwork and employee growth. With benefits like a generous staff discount, unlimited free hot drinks, and enhanced family-friendly policies, we ensure that our employees feel valued and motivated to thrive in their careers.
