At a Glance
- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service in a vibrant café.
- Company: Join the friendly team at Bob and Berts Portstewart, where fun meets professionalism.
- Benefits: Enjoy 50% off on shifts, unlimited hot drinks, free birthday cake, and career growth opportunities.
- Other info: Flexible hours, including weekends, with a supportive team culture.
- Why this job: Be the heart of our café, making a real impact on customer experiences every day.
- Qualifications: Previous supervisory experience in a fast-paced environment and barista skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor in Coleraine employer: Bob & Berts
Bob & Berts in Carlisle is an excellent employer that values teamwork and positivity, offering a supportive environment for its staff. With benefits like a generous staff discount, unlimited drinks, and a company pension, employees can enjoy a rewarding work-life balance while growing their skills in a vibrant coffee shop setting. Join us for an exciting adventure where your contributions truly matter!
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Coleraine
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and fits the company’s style. First impressions matter, and looking polished can give you an edge over other candidates. Plus, it’ll boost your confidence!
✨Tip Number 4
After your interview, don’t forget to follow up with a thank-you email. It shows your appreciation and keeps you on their radar. Mention something specific from your chat to remind them of your great conversation!
We think you need these skills to ace Supervisor in Coleraine
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous supervisory experience and your barista skills, as these are key for us!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re the perfect fit for our team at Bob and Berts. Don’t forget to mention your flexibility with hours!
Showcase Your Customer Service Skills:Since customer service is a big part of the job, share examples of how you've handled customer queries or complaints in the past. We love candidates who can keep a cool head under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you on board for this exciting adventure!
How to prepare for a job interview at Bob & Berts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role. Familiarise yourself with the key responsibilities like operational leadership and staff training. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to create a positive atmosphere and maintain high service standards.
✨Demonstrate Customer Service Excellence
Customer service is crucial in this role. Be ready to discuss how you've handled customer complaints or queries in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and operational knowledge. They might ask how you'd handle a busy shift or manage inventory. Think through these scenarios beforehand so you can provide clear, confident answers during the interview.
