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- Tasks: Lead a dynamic team, ensuring smooth operations and high-quality service in a vibrant café.
- Company: Join the friendly team at Bob and Berts Stranmillis, where fun meets professionalism.
- Benefits: Enjoy 50% off on shifts, unlimited hot drinks, free birthday cake, and career growth opportunities.
- Other info: Flexible hours, including weekends, with a supportive team culture.
- Why this job: Be the heart of our café, making a real impact on customer experiences every day.
- Qualifications: Previous supervisory experience in a fast-paced environment and barista skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a friendly and reliable Supervisor to join our team. The Supervisor ensures the smooth daily operation of the day by leading the team, maintaining high-quality service standards, and ensuring a welcoming atmosphere. They act as the "manager on duty," supporting staff, managing inventory, and handling customer needs to drive profitability and customer loyalty.
Key Responsibilities & Duties
- Operational Leadership
- Oversee daily opening and closing procedures, ensuring the premises is secure, clean, and ready for business.
- Manage staff workflow, delegating tasks effectively to optimize service during peak hours.
- Ensure all equipment (espresso machines, grinders, brewers) is properly functioning, and report maintenance issues promptly.
- Enforce company policies, safety procedures, and health regulations.
- Staff Training & Supervision
- Train new hires and provide ongoing coaching to baristas on drink preparation, customer service, and POS operations.
- Motivate the team to maintain high energy and provide friendly, "nothing is too much trouble" service.
- Assist in creating employee rotas and ensuring adequate coverage for shifts.
- Customer Service & Product Quality
- Act as the primary point of contact for resolving customer queries and complaints promptly.
- Uphold quality standards for all coffee beverages, food, and products served.
- Foster a welcoming and inclusive environment for all guests.
- Inventory & Financial Management
- Perform stock checks and assist with ordering inventory (coffee, milk, pastries, takeaway supplies) to minimize waste.
- Manage cash handling, including auditing cash drawers, reconciling daily sales, and preparing bank deposits.
- Maximize catering sales by ensuring attractive merchandising of food items.
Qualifications & Skills
- Experience: Minimum 12 years in a fast-paced café, restaurant, or retail environment, with previous supervisory experience preferred.
- Barista Skills: Proven proficiency in operating commercial espresso machines and preparing specialty coffee drinks.
- Leadership: Strong communication skills with the ability to lead, motivate, and coach a team.
- Customer Service: Exceptional interpersonal skills and the ability to handle conflict resolution professionally.
- Technical: Experience with POS systems and basic math skills for cash management.
- Flexibility: Availability to work flexible hours, including weekends, holidays, and early mornings.
Physical Requirements
- Ability to stand and walk for long periods (up to 8 hours).
- Ability to lift up to 30-50 lbs (milk crates, coffee bags, etc.).
Why Join Us?
- 50% staff card to use on shift and with friends & family!
- Unlimited free hot drinks!
- Free cake on your birthday!
- Enhanced family friendly policies!
- Length of service recognition!
- Company pension!
- Opportunities to grow your career!
Ready to join the team? Submit your CV today and get ready for an exciting new adventure!
Supervisor in Belfast employer: Bob & Berts
Contact Detail:
Bob & Berts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the café or retail industry. A friendly chat can lead to insider info about job openings that aren't advertised yet.
✨Tip Number 2
Show up in person! If you’re eyeing a specific café or store, pop in and introduce yourself. A warm smile and a quick chat with the manager can leave a lasting impression and might just get you an interview.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about your past experiences in fast-paced environments and how you’ve led teams. We want to hear your stories about keeping things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team at Bob and Berts!
We think you need these skills to ace Supervisor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight any previous supervisory experience and your barista skills, as these are key for us!
Show Off Your Personality: We want to see your friendly side! Use your cover letter to showcase your personality and why you’d be a great fit for our team at Bob and Berts. Remember, we value a welcoming atmosphere!
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. Mention any experience with inventory management or customer service, as these are crucial for the Supervisor position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our fantastic team.
How to prepare for a job interview at Bob & Berts
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor role at Bob and Berts. Familiarise yourself with the key responsibilities like operational leadership and staff training. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led a team in the past. Highlight your ability to motivate staff and manage workflow during busy periods. This is crucial for a Supervisor, so think of situations where you’ve successfully handled challenges.
✨Customer Service is Key
Since the role involves resolving customer queries and maintaining service standards, come ready with examples of how you've provided exceptional customer service. Share stories that showcase your interpersonal skills and conflict resolution abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training processes, or how they measure success in the Supervisor role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.