At a Glance
- Tasks: Lead a team to ensure rooms are spotless and customer satisfaction is top-notch.
- Company: Join JW Lees, a family-owned brewery with nearly 200 years of tradition.
- Benefits: Enjoy competitive pay, tips, discounts, and wellbeing support.
- Other info: Great opportunities for career growth and development await you.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Experience in housekeeping and strong leadership skills are a plus.
The predicted salary is between 26550 - 32450 £ per year.
We are looking for a Housekeeping Team Leader to join our fabulous team.
What we offer our Housekeeping Team Leaders:
- Competitive pay plus tronc (that’s your card tips that are paid into your bank)
- Annual profit share bonus, ensuring you share in the success of the company
- 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
- 50% off food when on shift
- Discounted stays in our hotels and inns
- 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
- Great opportunities to grow in your role and progress your career with our internal and external development programmes
- Enhanced maternity, paternity and adoption policies
- Access to JW BenefitHub, giving you access to a huge range of high street and online discounts
What a Housekeeping Team Leader does at JW Lees:
- You will be responsible for ensuring your designated rooms are cleaned to the highest standard and in a timely manner.
- Ensure a high level of customer satisfaction is delivered at all times in line with our core values and standards.
- Work as part of a team and be happy to assist in other areas as necessary.
- Provide exceptional customer service at all times.
- In the Head Housekeeper’s absence, you will be required to manage the operation of the housekeeping, public spaces and linen, ensuring all areas and bedrooms are cleaned and presented in line with the required company standards.
- You will also determine appropriate staffing levels for forecasted business and schedule Team Members accordingly.
About JW Lees:
Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together.
Head Housekeeper in Failsworth employer: Boat & Horses
At JW Lees, we pride ourselves on being an excellent employer, offering a vibrant work culture where creativity and collaboration thrive. Located in the North West, our Chef de Partie role not only provides competitive pay and tips but also family-friendly benefits and ample opportunities for career growth within a supportive team environment, making it a rewarding place to advance your culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in Failsworth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Boat & Horses and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Head Housekeeper in Failsworth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Boat & Horses that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Boat & Horses.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Boat & Horses get a sense of who you are beyond your experience!
How to prepare for a job interview at Boat & Horses
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Boat & Horses and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
