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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in a vibrant pub environment.
- Company: Join JW Lees, a family-owned brewery with a rich heritage and a focus on hospitality.
- Benefits: Competitive salary, career development, and a supportive team culture.
- Why this job: Make a real impact on guest satisfaction while developing your leadership skills.
- Qualifications: 2+ years as an Assistant Manager in hospitality with strong leadership abilities.
- Other info: Be part of a passionate team that values inclusivity and operational excellence.
The predicted salary is between 30000 - 42000 £ per year.
ASSISTANT MANAGER
Focused on Exceptional Guest Experience | JW Lees
The Opportunity
JW Lees is recruiting for a dedicated and service-focused Senior Assistant Manager to join the leadership team of one of our managed pubs with rooms. This is a key role for an experienced individual who is passionate about people, operational excellence, and above all, delivering outstanding guest satisfaction.
To be considered, you must have a minimum of two years\’ experience as an Assistant Manager in a hospitality management setting.
Key Responsibilities
As Senior Assistant Manager, you will work closely with the General Manager to support the smooth, effective, and profitable operation of the business — with a clear focus on guest engagement and service excellence.
Guest Experience
- Set and uphold the highest standards of service throughout every guest interaction.
- Act as a visible and proactive presence on the floor, ensuring a warm and welcoming environment.
- Take personal responsibility for resolving guest issues professionally and promptly.
- Monitor guest feedback and implement improvements that enhance satisfaction and loyalty.
Team Leadership & Development
- Support and motivate the wider team to deliver consistently exceptional hospitality.
- Assist with recruitment, training, and development of team members, ensuring they are well-equipped and confident in their roles.
- Foster a positive, inclusive culture that reflects the values of JW Lees.
- Lead by example and provide hands-on support during peak periods and key trading times.
Operational Delivery
- Take operational responsibility in the absence of the General Manager.
- Maintain rigorous standards in cleanliness, presentation, and food and drink service.
- Oversee day-to-day processes including stock management, supplier liaison, and team scheduling.
- Drive efficiencies in labour and stock control while supporting overall financial performance.
Compliance & Standards
- Ensure full compliance with all licensing laws, food hygiene, health & safety and company policies.
- Champion a culture of accountability, safety, and operational consistency.
About You
To succeed in this role, you will need to demonstrate:
- Minimum of 2 years\’ experience as an Assistant Manager in a hospitality management role
- Strong leadership and team development skills
- A calm, confident presence with excellent interpersonal abilities
- A guest-first mindset and commitment to service excellence
- Commercial awareness and a strong understanding of hospitality operations
- High personal standards, professionalism and a collaborative approach
About JW Lees
JW Lees is a sixth-generation, family-owned brewery and hospitality business, proudly based in the North West of England. With over 150 pubs, inns, and hotels across the North West and North Wales, we are proud of our heritage and passionate about delivering memorable guest experiences.
Our values define us:
Proud | Savvy | Honest | Passionate | Personal | Together
These values guide how we work, how we treat each other, and how we serve our guests.
INDMANAGE
Assistant Manager employer: Boat & Horses
Contact Detail:
Boat & Horses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out JW Lees' values and think about how you can embody them. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest engagement skills! Since this role is all about exceptional guest experience, consider role-playing common scenarios with a friend. This will help you feel more confident when discussing how you handle guest interactions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work at JW Lees. Plus, it shows initiative and interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your application to highlight your relevant experience as an Assistant Manager in hospitality.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel special.
Highlight Your Leadership Skills: As an Assistant Manager, you’ll be leading a team, so make sure to showcase your leadership abilities in your application. Talk about times when you’ve motivated your team or resolved conflicts. We’re looking for someone who can inspire others and foster a positive work environment.
Be Specific About Your Experience: Don’t just list your previous roles; dive into the details! Mention your responsibilities and achievements in past positions, especially those related to operational excellence and guest satisfaction. We want to know how your experience aligns with what we’re looking for at JW Lees.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it shows us that you’re serious about joining our team!
How to prepare for a job interview at Boat & Horses
✨Know Your Guest Experience
Before the interview, brush up on JW Lees' approach to guest satisfaction. Think of specific examples from your past roles where you enhanced guest experiences. This will show that you understand the importance of a guest-first mindset.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've motivated teams in previous positions. Have a few anecdotes ready that highlight your ability to develop team members and foster a positive culture, as this is crucial for the role.
✨Be Operationally Savvy
Familiarise yourself with key operational aspects of hospitality management, such as stock control and compliance standards. Be ready to discuss how you've handled these responsibilities in the past and how you can contribute to operational excellence at JW Lees.
✨Embrace the Company Values
JW Lees has strong values that guide their operations. Reflect on how your personal values align with theirs—pride, honesty, and passion are key. Be prepared to share how you embody these values in your work and interactions with guests and colleagues.
