IT Service Desk Analyst

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IT Service Desk Analyst (1st line)

Position:IT Service Desk Analyst (1st line)

Location: 17 Europa View, Sheffield, S9 1XH

Contract type:Permanent, full time

Rate: £26,500 per annum

This is an exciting opportunity to join our IT Department where youll play a crucial role in providing IT support across our rapidly growing organisation.

As an IT Service Desk Analyst with Exemplar Health Care, youll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. Youll be responsible for completing the majority of 1st line support queries.

About Exemplar Health Care

Exemplar Health Care is one of the countrys leading nursing care providers for adults living with complex needs.

We have 51care homes across England that support adults living withcomplex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

About The Role

This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.

Day-to-day Responsibilities Will Include

• answering all initial IT support calls
• completing 1st line support tickets
• managing the Service Desk platform
• prioritising and escalating tickets
• assisting with new starters and hardware
• assisting with mobile estate
• managing IT communications

About You

Above all, youre someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

Youll Also Have

• proven 1st line Service Desk support (2 years)
• experience with Windows, Microsoft office and Microsoft 365
• excellent customer service skills
• knowledge of Windows Server Operating Systems (2016, 2019)
• strong work ethic and self-motivation with the ability to work under pressure
• ability to lift moderate weights such as computer display units.

Desirable Systems Experience

• networking technologies including TCP/IP, DNS, LAN, WAN, DHCP
• Microsoft Exchange
• active Directory, Group Policy
• VMware
• iOS / iPad
• solarWinds Web Help Desk
• Sophos

Qualifications

• GCSES at Grade C or above in English & Mathematics or equivalent
• Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
• ITIL Foundation Qualification (desirable).

What we offer

We Offer Great Rewards And Perks Including

• excellent supervision, peer support, learning opportunities and career prospects
• retail and lifestyle discounts
• free DBS check
• 24/7 counselling and support
• 25 days annual leave allowance plus bank holidays
• Blue Light Card eligibility.

How to apply

Sound good? Wed love to hear from you. Click the button to APPLY NOW.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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