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- Tasks: Be the go-to person for customers, ensuring their service experience is top-notch.
- Company: Join Vertu Volkswagen Nottingham South, a leading name in UK motor retail.
- Benefits: Enjoy 25 days holiday, discounts, and a supportive work environment.
- Why this job: Build relationships, enhance customer satisfaction, and grow your career with ongoing training.
- Qualifications: Previous customer service experience is essential; communication skills are key.
- Other info: Career progression opportunities and a range of employee benefits await you.
The predicted salary is between 24000 - 36000 £ per year.
Vertu Volkswagen Nottingham South
Here at Vertu Volkswagen Nottingham South, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you.
We are offering a £30,000 basic salary plus company benefits.
The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn’t just about providing a service – its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding.
You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.
For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines.
Previous experience within the role would be beneficial but is not essential.
We are proud to be the Motor Retailer who invests more in our colleague\’s personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
- 25 days holiday rising with length of service – plus bank holidays
- Access to our online rewards platform giving you cash back and discounts for multiple retailers
- Preferential Service Rates
- Colleague Purchase Scheme
- Share Incentive Scheme
- Pension
- Enhanced Maternity & Paternity
Apply today to be considered for this vacancy.
If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address, credit history and criminal record check.
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Service Advisor employer: Boardman Fire Department
Contact Detail:
Boardman Fire Department Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the Volkswagen brand and its values. Understanding their customer service philosophy will help you align your approach during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully managed customer relationships or resolved issues, as this will showcase your skills effectively.
✨Tip Number 3
Research common challenges faced by Service Advisors in the automotive industry. Being able to discuss these challenges and how you would handle them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Vertu Volkswagen Nottingham South if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and relationship management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer-facing roles. Emphasise your communication skills, ability to work in a fast-paced environment, and any experience with upselling or customer satisfaction.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've built relationships with customers in the past and how you can contribute to maintaining high customer satisfaction levels.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor.
How to prepare for a job interview at Boardman Fire Department
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to build relationships is key. Be prepared to share specific examples from your previous roles where you successfully managed customer expectations and resolved issues.
✨Demonstrate Communication Proficiency
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you would keep customers informed throughout the service process.
✨Familiarise Yourself with the Brand
Research Vertu Volkswagen and understand their values and services. Showing that you are knowledgeable about the company will demonstrate your genuine interest in the position and help you stand out.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to handle difficult customers or upsell products, and be ready to explain your approach and the outcomes.
