At a Glance
- Tasks: Handle customer queries, process orders, and support the Despatch team.
- Company: Join a supportive company with a focus on customer satisfaction.
- Benefits: Enjoy 33 days annual leave, wellness programmes, and free onsite parking.
- Other info: Great opportunity for career growth in a friendly work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and experience with Microsoft Word and Excel.
The predicted salary is between 20000 - 25000 € per year.
Job Features:
- 33 days annual leave (including statutory holidays)
- Company Pension
- Wellness programmes
- Free onsite parking
What we are looking for:
- You will be customer focused with strong attention to detail, good communication skills and the ability to build good working relationships with our highly valued customers.
- Experience with Microsoft Word and Excel would be a distinct advantage.
What you will need:
- Strong communication and problem-solving skills
- The ability to work well under pressure
- An aptitude to effectively plan and deliver completion of tasks
- Ability to build an effective working relationship with the customer base
- Good IT Skills including Microsoft Word and Excel
What you’ll be doing:
- Accurate order input
- Efficient processing of customer issues and query resolution by liaising with other departments
- Booking deliveries with customers
- Effective planning of finished goods to maximise load fill
- Supporting the Despatch team with booking deliveries
For further enquiries or to apply for the role, please email hr.board24@board24.co.uk
Customer Service Administrator (Maternity cover) employer: Board24 Ltd
As a Customer Service Administrator at our company, you will join a supportive and dynamic work culture that prioritises employee well-being and professional growth. With 33 days of annual leave, a comprehensive pension scheme, and wellness programmes, we ensure our team members are valued and motivated. Located in a convenient area with free onsite parking, this role offers a unique opportunity to develop your skills while building meaningful relationships with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator (Maternity cover)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they treat their customers can help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer service scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your problem-solving skills during the interview. Share specific examples of how you've resolved issues in the past to demonstrate your ability to handle pressure.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Administrator (Maternity cover)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service experience and attention to detail. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since strong communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well right from the start!
Highlight Your IT Skills:If you've got experience with Microsoft Word and Excel, don’t forget to mention it! We’re keen on candidates who are comfortable with these tools, so make sure to showcase your proficiency.
Apply Through Our Website:For a smoother process, we encourage you to apply through our website. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Board24 Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you would handle common customer issues and demonstrate your problem-solving skills. Think of specific examples from your past experiences that showcase your ability to resolve conflicts and build relationships.
✨Show Off Your IT Skills
Since experience with Microsoft Word and Excel is a distinct advantage, make sure you’re comfortable discussing how you've used these tools in previous roles. Prepare to share examples of how you’ve utilised these applications to improve efficiency or solve problems.
✨Demonstrate Attention to Detail
As a Customer Service Administrator, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has led to successful outcomes. You might want to mention how you ensure accuracy in order input or how you manage customer queries effectively.
✨Prepare for Pressure Scenarios
Working under pressure is part of the job, so be prepared to discuss how you handle stressful situations. Think of a time when you had to juggle multiple tasks or resolve an urgent issue. Share your strategies for staying calm and organised, as this will show your potential employer that you can thrive in a fast-paced environment.
