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- Tasks: Manage customer orders, resolve queries, and support delivery planning.
- Company: Join Board24, a leading manufacturer of sustainable corrugated board with over 30 years of experience.
- Benefits: Enjoy a collaborative work environment and the chance to contribute to eco-friendly practices.
- Why this job: Be part of a team that values innovation, customer service, and community impact.
- Qualifications: Strong communication skills, problem-solving abilities, and good IT knowledge are essential.
- Other info: This is a fixed-term role with opportunities for growth in a dynamic industry.
The predicted salary is between 24000 - 36000 £ per year.
Job Responsibilities
- Accurate order input
- Efficient processing of customer issues and query resolution by liaising with other departments
- Booking deliveries with customers
- Effective planning of finished goods to maximise load fill
- Supporting the Despatch team with booking deliveries
Required Skills
- Strong communication and problem-solving skills
- The ability to work well under pressure
- An aptitude to effectively plan and deliver completion of tasks
- Ability to build an effective working relationship with the customer base
- Good IT Skills including Microsoft Word and Excel
More about us: Operating across three locations in England and Scotland, Board24 have been manufacturing corrugated sheet board for over 30 years. Our corrugated board is 100% recyclable, 100% biodegradable and made from 90% recycled or recovered paper ensuring our products are recyclable and sustainable. As an industry-leading sheet board manufacturer, we are always looking for better ways of doing things and lead the way for recycled cardboard innovation. Our vision is simple: to consistently deliver corrugated sheet-board solutions to suit individual needs, to provide unrivalled customer service and quality, to take care of our people, our customers and our local community.
Send your CV and covering letter to hr.board24@board24.co.uk
Customer Service Administrator (fixed term) employer: Board24 Ltd
Contact Detail:
Board24 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (fixed term)
✨Tip Number 1
Familiarise yourself with the corrugated board industry and Board24's commitment to sustainability. Understanding their products and values will help you connect with the team during interviews.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've effectively resolved customer issues in the past. This will demonstrate your ability to handle pressure and find solutions.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations or role-plays. Being able to articulate your thoughts clearly will be crucial when liaising with customers and other departments.
✨Tip Number 4
Brush up on your IT skills, especially in Microsoft Word and Excel. Consider taking a quick online course or tutorial to ensure you're comfortable with these tools, as they are essential for the role.
We think you need these skills to ace Customer Service Administrator (fixed term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Administrator role. Emphasise your strong communication, problem-solving abilities, and any experience you have in customer service or administration.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully resolved customer issues in the past and how your skills can contribute to Board24's vision of excellent customer service.
Showcase IT Proficiency: Since good IT skills are required, mention your proficiency in Microsoft Word and Excel. If you have experience with other software relevant to order processing or customer management, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in customer service.
How to prepare for a job interview at Board24 Ltd
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Be prepared to demonstrate how you've effectively resolved customer issues in the past and how you can liaise with different departments to ensure smooth operations.
✨Demonstrate Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare examples of challenging situations you've faced and how you successfully navigated them, highlighting your problem-solving skills.
✨Highlight Your IT Proficiency
Since good IT skills are essential for this role, make sure to mention your experience with Microsoft Word and Excel. You could even bring up specific tasks you've accomplished using these tools to show your competence.
✨Emphasise Teamwork and Relationship Building
Building effective working relationships is crucial. Share experiences where you've collaborated with others or built rapport with customers, showcasing your ability to work well under pressure and contribute positively to a team.
