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- Tasks: Drive customer success and build long-lasting partnerships with clients.
- Company: Join Board, a fast-scaling SaaS cloud company focused on innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Other info: Embrace diversity and bring your true self to work every day!
- Why this job: Make a real impact by helping customers achieve their goals and drive transformation.
- Qualifications: 3+ years in Customer Success Management or related fields, strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.
Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.
Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led. As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long‑lasting partnerships and responsible for driving positive outcomes.
You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast‑scaling SaaS cloud company.
Responsibilities- Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually prove tangible value.
- Sustain business growth and profitability by maximizing value and minimizing risk of churn.
- Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships.
- Problem‑solving effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved.
- Plan and deliver effective outcome‑focused customer kick‑offs and regular business reviews to build long‑term relationships and trust.
- Maximizing value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist).
- 3+ years of expertise in Enterprise‑level Customer Success Management, Consulting or Sales.
- Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
- Stellar presentation skills, client management and written communication skills.
- Experience of working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications.
- Fluency in additional European languages considered an advantage.
- Willingness to travel to the client’s location as and when required.
- Ability to manage and support your own book of business.
- Professional curiosity coupled with a proactive and analytical customer driven mentality.
- Executive presence and communication skills, ability to translate technical information to all involved stakeholders.
- Ability to handle multiple competing priorities and adapt to change.
- Capacity to remain calm under pressure but react with urgency.
Our Commitment to Diversity and Inclusion: Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
Customer Success Manager employer: Board
Contact Detail:
Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Board. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through interviews or casual meet-ups, make sure to highlight your customer success experience. Share specific examples of how you've driven value for customers and minimised churn.
✨Tip Number 3
Be proactive! If you see a problem or an area for improvement in a company’s customer success strategy, don’t hesitate to bring it up. This shows initiative and that you’re already thinking about how to add value before you even start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from Board. Don’t miss out on your dream role!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your passion for improving customer experiences. We want to see how you've successfully supported customers in the past and how you plan to do it with us at Board.
Be Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Avoid jargon unless it's relevant to the role. This will help us understand your experience and skills without any confusion.
Tailor Your Application: Make sure to customise your application for the Customer Success Manager role. Reference specific responsibilities from the job description and explain how your background aligns with them. This shows us you're genuinely interested in this position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Board
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to Board's goals. Be ready to discuss how you've used these metrics in your previous roles to drive customer adoption and minimise churn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your ability to coordinate with internal teams to ensure customer satisfaction and how you’ve fostered long-term relationships through proactive engagement.
✨Demonstrate Your Communication Prowess
Since stellar communication is crucial for this role, practice articulating complex ideas clearly and concisely. Think about how you can translate technical information into relatable terms for various stakeholders during the interview.
✨Embrace the Growth Mindset
Board values innovation and a growth mindset, so come prepared to discuss how you've embraced challenges and learned from them in your career. Share specific instances where you adapted to change and how that positively impacted your customers.