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- Tasks: Drive customer success and build long-lasting partnerships in a fast-scaling SaaS company.
- Company: Join Board, a leader in Intelligent Planning with a collaborative culture.
- Benefits: Diverse and inclusive workplace, professional growth opportunities, and a supportive team environment.
- Other info: Embrace diversity and bring your true self to work every day!
- Why this job: Make a real impact by helping customers succeed and thrive with innovative solutions.
- Qualifications: 3+ years in Customer Success or related fields, strong communication skills, and a proactive mindset.
The predicted salary is between 50000 - 60000 £ per year.
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.
Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.
Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led.
As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them.
This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company.
Responsibilities:- Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually prove tangible value.
- Sustain business growth and profitability by maximizing value and minimizing risk of churn.
- Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships.
- Problem-solving effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved.
- Plan and deliver effective outcome-focused customer kick-offs and regular business reviews to build long-term relationships and trust.
- Maximizing value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist).
- 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
- Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
- Stellar presentation skills, client management and written communication skills.
- Experience of working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications.
- Fluency in additional European languages considered an advantage.
- Willingness to travel to the client’s location as and when required.
- Ability to manage and support your own book of business.
- Professional curiosity coupled with a proactive and analytical customer driven mentality.
- Executive presence and communication skills, ability to translate technical information to all involved stakeholders.
- Ability to handle multiple competing priorities and adapt to change.
- Capacity to remain calm under pressure but react with urgency.
Our Commitment to Diversity and Inclusion: Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Customer Success Manager employer: BOARD International
Contact Detail:
BOARD International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Board on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Board's products inside out. Dive into case studies or customer testimonials to see how they’ve helped businesses thrive. This will not only impress your interviewers but also show that you're genuinely interested in helping customers succeed.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you turned a challenging customer situation into a success story. Be ready to discuss how you can apply those skills to help Board’s customers achieve their goals.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Customer Success Passion: When writing your application, let your enthusiasm for customer success shine through! Share specific examples of how you've helped customers achieve their goals and how you can bring that same energy to Board.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Customer Success Manager role. We want to see how your background fits into our mission of driving outcomes and transformation!
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills. Remember, we appreciate detail-oriented candidates who can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Board. Don’t miss out!
How to prepare for a job interview at BOARD International
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics that are relevant to Board's business model. Be ready to discuss how you’ve used these metrics in your previous roles to drive customer adoption and minimise churn.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of how you've effectively resolved customer issues in the past. Highlight your systematic approach and ability to coordinate with internal teams to ensure customer satisfaction.
✨Demonstrate Your Communication Skills
Since stellar communication is crucial for this role, practice articulating complex ideas clearly and concisely. You might even want to prepare a short presentation on a relevant topic to showcase your skills during the interview.
✨Emphasise Your Growth Mindset
Board values innovation and a growth mindset, so be sure to share instances where you’ve embraced change or learned from challenges. This will show that you align with their company culture and are ready to contribute positively.