Senior Product Designer (Customer Experience) in London

LondonProduct – Product /Full time employee /HybridBoard Intelligence is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society. We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI-powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. We are now growing fast, with a proven commercial model spanning both mid-market and enterprise, and a product suite that has become a necessary addition in high-stakes board environments. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at Board Intelligence. If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be. Our MissionWe unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society. The RoleBoard Intelligence is scaling fast as a B2B SaaS business, and our Product Design function is well established, with clear ways of working already in place. We are looking for a Senior Product Designer to play a critical role in design delivery across our platform, owning significant design workstreams end to end, from an ambiguous brief through to a shipped feature. You will work closely with Product Management and Engineering to ship features used by governance leaders at some of the world's largest organisations. And because product design is changing fast, you will help set the standard for how our team uses AI, both in the experiences we design and in how we design them. Own significant product design workstreams end to end, from discovery through to shipped feature; Turn research into clear design direction; defining personas, mapping journeys, and forming and testing hypotheses. Produce distinctive, polished work across web and mobile; wireframes, prototypes, and high fidelity UI, and raise the quality bar in critique. Build working, high fidelity prototypes, including in front end code or with AI coding tools, to test ideas and get them in front of users faster. Design the experience of AI powered and agentic features: how AI generated content, agent actions, recommendations, and automation are surfaced, explained, and made trustworthy for users. Help build and improve our design system: creating and documenting components, and partnering with the designers who own the system to get them implemented and adopted consistently. Share your expertise generously: bringing peers with you, educating non design colleagues across the business, and playing an active part in building a world class design team. (Make conscious design trade offs informed by commercial context, and communicate design decisions clearly to non design audiences across the business. How we work with AIProduct design is changing fast, and we want someone who is already part of that change, not waiting for it to settle. AI fluency is a core requirement for this role, not a nice to have. You already integrate AI tools confidently into your day to day design work, for example Claude, Figma AI, prompt based prototyping, and AI assisted research synthesis, to move faster and raise the quality of your output. You have a clear point of view on when AI helps and when it doesn't. You ask hard questions about where AI should and shouldn't be applied, and you protect craft, originality, and user trust rather than trading them away for speed. What we're looking forAn experienced Senior Product Designer with a track record of owning design delivery end to end across B2B SaaS products. Comfortable with ambiguity, you can take a loosely defined brief and shape it into clear, testable design direction. Exceptional craft: strong UX fundamentals combined with high quality visual design, and the judgment to know what 'good' looks like. A confident communicator who can present to stakeholders, defend design decisions, and bring non design audiences with you. Commercially aware, you connect design choices to business outcomes and can speak the language of the business. Generous with your expertise, you bring peers along, help non design colleagues understand design, and contribute to a culture of honest feedback, without needing formal management responsibility. Required experience and skillsProven experience as a Product Designer in a scaling B2B SaaS environment. A strong portfolio showing ownership of the full product design process, including at least one AI powered or agentic feature. Demonstrable, hands on use of AI in your design workflow, able to show us how you've changed the way you work (for example with Claude, Figma AI, or similar).Demonstrable ability to prototype in front end code (HTML / CSS / JS), or using AI coding tools, to build and test working prototypes, be ready to show us examples of what you've built. Strong UX fundamentals alongside high quality visual design. Experience running user research and testing, and translating findings into design changes. Excellent communication and presentation skills, with the ability to make a clear case for design decisions. Experience contributing to design system governance at scale. What good looks like in this roleYour design work ships reliably and measurably improves how users complete key tasks on the platform. AI powered features you design are understood and trusted by users, they know what the AI is doing and why. The design system is healthier for your involvement, reducing rework and inconsistency across the platform. The team's AI capability is higher because of what you've shared, decisions get made faster and better, not just faster. Peers and colleagues across the business seek out your input, and your knowledge sharing raises the quality of their work. Stakeholders across the business understand and buy into design decisions before build starts. They capture our culture, and the behaviours we see and strive for every day. Remarkable quality & service — We take joy from delighting our clients and pride ourselves on ensuring every interaction is exceptional. Pension schemePersonal performance bonus26 days holiday each calendar yearBupa health & dental coverGroup life assuranceEAPCycle to work schemeDiversity, equity and inclusionBoard Intelligence is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.