At a Glance
- Tasks: Support sales by showcasing our tech's value to potential clients through tailored demonstrations.
- Company: Join a leading tech and advisory firm focused on board effectiveness and governance.
- Benefits: Enjoy 26 days holiday, health cover, and a personal performance bonus.
- Other info: Collaborative culture with opportunities for growth and professional development.
- Why this job: Kickstart your career at the intersection of AI and governance with impactful projects.
- Qualifications: Strong communication skills and a curiosity for technology; no prior experience needed.
The predicted salary is between 60000 - 80000 £ per year.
Board Intelligence is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society. Over twenty years we have established ourselves as the market leader in governance and board effectiveness, trusted by more than 80,000 directors, executives, and governance professionals globally, including across the Fortune 500, FTSE 100, and OMX 30. We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI‑powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. In 2024, K1 Investment Management backed us to accelerate that position further. We are now growing fast, with a proven commercial model spanning both mid‑market and enterprise, and a product suite that has become a necessary addition in high‑stakes board environments.
The people joining us now will shape how we scale. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at Board Intelligence. If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be.
Mission
We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society.
The Role
The Graduate Customer Specialist supports our sales process by helping prospective clients see the value of our technology in a practical, tailored way. You will learn to run proofs of value (trials), configure the platform around client use cases, and help guide stakeholders from early interest through to a confident buying decision. This is a client facing role suited to someone at the start of their career who has strong communication skills, a structured mind, and real curiosity about technology and AI. You do not need prior SaaS or client facing experience. You will be supported by experienced colleagues and given the training and tools to grow into the work. Over time you will become the bridge between our product and our clients, making sure the platform is understood, relevant, and positioned to deliver meaningful impact.
Main Responsibilities
- Proof of value support
- Help design and run proofs of value, learning to tailor the platform to the needs and workflows of prospective clients.
- Configure the platform using client data and scenarios to show real, tangible outcomes, with guidance from senior colleagues.
- Support clients through the proof of value process, keeping it clear, engaging, and moving forward.
- Help define and track success criteria so each proof of value ends with a clear and compelling case for adoption.
- Product knowledge and demonstration
- Build a deep understanding of the Board Intelligence platform, including core features, use cases, and what sets it apart.
- Learn to deliver high quality product demonstrations tailored to senior stakeholders and governance use cases.
- Translate product capabilities into clear, relevant benefits for audiences who are not technical.
- Sales partnership
- Work alongside the sales teams to support deal progression and conversion.
- Share what you learn about client needs, objections, and decision drivers to help inform sales strategy.
- Help position the platform within complex buying groups and longer sales cycles.
- Client engagement
- Build credibility and trust with senior stakeholders, including Company Secretaries, executives, and governance teams.
- Help facilitate workshops and working sessions to understand client requirements and align the platform to their priorities.
- Represent Board Intelligence professionally throughout the sales process.
- Feedback and continuous improvement
- Capture insights from proofs of value and client interactions to inform product development and roadmap priorities.
- Spot opportunities to improve the proof of value process, tools, and materials.
- Work with Product, Engineering, and Consulting teams to refine how we demonstrate and deliver value.
What we're looking for
We are looking for someone at the start of their career who is curious, driven, and genuinely interested in technology and how it solves real problems. You enjoy explaining ideas clearly, you think in a structured way, and you learn quickly in a fast moving environment. You care about doing things well and about the experience the people around you have. You are confident speaking with people more senior than you, and you are happy to ask questions until you understand a problem properly.
Required Experience
This is an entry level role, so we are interested in potential rather than a track record. You do not need prior SaaS, sales, or client facing experience.
- Strong written and spoken communication, with the ability to explain ideas clearly to different audiences.
- Structured, analytical thinking, with the ability to break a problem down and work towards a solution.
- Good attention to detail, especially when working with data or preparing something for a client.
- Comfort working with data and a willingness to learn how to configure software to reflect real situations.
- Demonstrable curiosity about AI tools and a clear desire to use them in your work.
- Confidence working with people, including senior stakeholders, with a professional and credible manner.
- A collaborative approach, working well with people across Sales, Product, and Consulting.
- Strong organization, with the ability to manage several pieces of work at once.
Nice to haves
Any exposure to governance, reporting, or enterprise workflow tools. Any experience presenting, demonstrating, or running workshops, including at university or in part‑time work.
What good looks like in this role
You understand the Board Intelligence platform well enough to demonstrate it clearly to clients. You can run a proof of value with light supervision, keeping clients engaged and the process on track. Clients and colleagues trust you to represent Board Intelligence professionally. You use AI and automation tools to work more efficiently and improve how we run proofs of value. You bring useful insight back from client interactions that helps Product and Sales make better decisions.
Benefits
Pension scheme, personal performance bonus, 26 days holiday each calendar year, Bupa health & dental cover, group life assurance, EAP, cycle to work scheme.
Diversity, equity and inclusion
Board Intelligence is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic. If you need any reasonable adjustments at any stage of the process, please let us know and we will accommodate them.
Graduate Customer Conversion Specialist in London employer: Board Intelligence
Board Intelligence is an exceptional employer that prioritises a thoughtful and human-centric work culture, fostering both ambition and balance. As a Graduate Customer Conversion Specialist, you will benefit from comprehensive training and mentorship, enabling you to grow your career at the forefront of AI and governance. With a commitment to diversity and inclusion, along with a competitive benefits package, Board Intelligence offers a rewarding environment where your contributions can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Conversion Specialist in London
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Board Intelligence value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Board Intelligence a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Board Intelligence!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Board Intelligence.
We think you need these skills to ace Graduate Customer Conversion Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Board Intelligence!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Board Intelligence
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
