At a Glance
- Tasks: Lead client trials, showcase our tech, and guide clients to confident buying decisions.
- Company: Join a dynamic tech firm transforming board effectiveness with AI-powered tools.
- Benefits: Enjoy 26 days holiday, health cover, performance bonuses, and a supportive work culture.
- Other info: Diverse team with fun social events and opportunities for personal growth.
- Why this job: Be part of a growing team making a real impact in the business world.
- Qualifications: Experience in client-facing roles, strong communication, and analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society. Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards. We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management – the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we’re looking for superb talent to join us on this journey.
As we grow, we’re fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company. The team is diverse and friendly. We value fun: most days you’ll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities.
Our Mission
We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society.
The Role
The Customer Conversion Specialist plays a pivotal role in the sales process, working closely with prospective clients to demonstrate the value of our technology in a practical, tailored way. You will lead proofs of value (trials), configure the platform to reflect client use cases, and guide stakeholders from initial interest through to a confident buying decision. This is a highly client-facing role that requires a combination of product expertise, structured thinking, and strong communication skills. You will act as the bridge between our product and our clients, ensuring that the platform is clearly understood, relevant to their needs, and positioned to deliver meaningful impact.
Main Responsibilities
- Proof of Value Delivery
Lead the design and execution of proofs of value, tailoring the platform to reflect the specific needs and workflows of prospective clients. Configure the platform using client data and scenarios to demonstrate real, tangible outcomes. Guide clients through the proof of value process, ensuring clarity, engagement, and momentum. Define and track success criteria, ensuring proofs of value conclude with a clear and compelling case for adoption. - Product Expertise and Demonstration
Develop a deep understanding of the Board Intelligence platform, including core features, use cases, and differentiators. Deliver high-quality product demonstrations that are tailored to senior stakeholders and governance use cases. Translate complex product capabilities into clear, relevant benefits for non-technical audiences. - Sales Partnership
Work closely with the sales teams to support deal progression and conversion. Provide insight into client needs, objections, and decision drivers to inform sales strategy. Help position the platform effectively within complex buying groups and long sales cycles. - Client Engagement
Build credibility and trust with senior stakeholders, including Company Secretaries, executives, and governance teams. Facilitate workshops and working sessions to understand client requirements and align the platform to their priorities. Act as a confident and professional representative of Board Intelligence throughout the sales process. - Feedback and Continuous Improvement
Capture insights from proofs of value and client interactions to inform product development and roadmap priorities. Identify opportunities to improve the proof of value process, tools, and materials. Collaborate with Product, Engineering, and Consulting teams to refine how we demonstrate and deliver value.
Requirements
- Required Experience
Experience in a product-focused client-facing role within a SaaS environment. Experience delivering product demonstrations, workshops, or proofs of concept or value. Comfort working with data and configuring systems to reflect real-world use cases. Exposure to governance, reporting, or enterprise workflow tools is beneficial but not required. - Skills and Attributes
Strong analytical and structured thinking, with the ability to translate client needs into product solutions. Excellent communication skills, with the ability to engage both technical and non-technical audiences. High level of attention to detail, particularly when configuring and presenting tailored solutions. Confident, credible presence when working with senior stakeholders. Collaborative mindset, working effectively with Sales, Product, and Consulting teams. Proactive and resourceful, able to navigate ambiguity and find solutions. Strong organisational skills, with the ability to manage multiple proofs of value concurrently. Curiosity about technology and a desire to continuously deepen product expertise.
Benefits
We pride ourselves on our great working environment and package. Here’s some of what’s on offer:
- Pension scheme
- Personal performance bonus
- 26 days holiday each calendar year
- Bupa health & dental cover
- Group life assurance
- EAP
- Cycle to work scheme
Customer Conversion Specialist in London employer: Board Intelligence
Board Intelligence is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for professionals seeking meaningful careers. With a strong focus on employee growth, the company offers numerous opportunities for learning and development, alongside a competitive benefits package that includes a pension scheme, health cover, and generous holiday allowance. Located in a dynamic environment, Board Intelligence fosters collaboration and innovation, ensuring that every team member can thrive while contributing to the mission of enhancing board effectiveness globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Conversion Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Board Intelligence, their products, and their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your product demonstration skills. Since the role involves showcasing the platform, being able to clearly explain its features and benefits will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider insights and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Board Intelligence.
We think you need these skills to ace Customer Conversion Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Customer Conversion Specialist role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant skills!
Showcase Your Communication Skills:Since this role is all about engaging with clients, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and consider including examples of how you've effectively communicated complex ideas in the past.
Highlight Your Product Expertise:We’re looking for someone who understands SaaS products inside out. In your application, mention any relevant experience you have with product demonstrations or client-facing roles, and how you’ve successfully translated technical features into benefits for clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Board Intelligence!
How to prepare for a job interview at Board Intelligence
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Board Intelligence's platform. Familiarise yourself with its core features and how they can benefit clients. This will help you demonstrate your product expertise during the interview and show that you're ready to engage with prospective clients effectively.
✨Tailor Your Approach
Think about how you can tailor your responses to reflect the specific needs of the role. Prepare examples from your past experiences where you've successfully delivered product demonstrations or proofs of value. This will showcase your ability to adapt and meet client requirements, which is crucial for a Customer Conversion Specialist.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their processes and challenges. This not only shows your interest in the role but also demonstrates your strong communication skills and ability to build rapport with senior stakeholders.
✨Showcase Your Analytical Skills
Be prepared to discuss how you approach problem-solving and analysis. Share examples of how you've translated client needs into product solutions in previous roles. Highlighting your structured thinking and attention to detail will reassure them that you can manage multiple proofs of value concurrently and deliver tailored solutions.
