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For Companies At a Glance
- Tasks: Manage client relationships and drive product adoption for Mid-Market accounts.
- Company: Join a thriving SaaS company focused on exceptional customer experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the voice of the customer and make a real impact on their success.
- Qualifications: Strong relationship-building skills and experience in customer success or account management.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle.
This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine that delivers measurable business outcomes for our Mid-Market customers.
Main Responsibilities
- Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to c-suite executives and board-level contacts.
- Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions.
- Manage a larger portfolio effectively by prioritising where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams.
- Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience.
- Act as a growth partner by uncovering expansion opportunities.
Customer Success Manager in England employer: Board Intelligence
Contact Detail:
Board Intelligence Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the company you're eyeing. A friendly chat can give us insider info on the culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company's products and think about how you can drive adoption and retention. We want to see you demonstrate your understanding of their needs and how you can be the voice of the customer.
✨Tip Number 3
Showcase your relationship-building skills! During interviews, share specific examples of how you've successfully managed client relationships and driven product engagement. We love hearing about real-life experiences that highlight your impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note to express your appreciation. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing client relationships and driving product adoption, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve helped clients achieve measurable value. Use numbers and outcomes to demonstrate your impact, especially in retention and growth.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer success and how you connect with clients on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Board Intelligence
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Familiarise yourself with the Mid-Market segment and think about how you can drive product adoption and value for these clients. This will show your potential employer that you’re already thinking like a Customer Success Manager.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Think about specific instances where you’ve acted as a trusted partner to senior executives. Highlight your ability to communicate effectively and maintain strong connections, as this is crucial for the role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you’ve managed renewals and mitigated churn risks in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you proactively addressed challenges and ensured customer satisfaction.
✨Understand SaaS Metrics
Brush up on key SaaS metrics like Gross Revenue Retention (GRR) and health scores. Be prepared to discuss how you would monitor these metrics and what strategies you would implement to improve them. This knowledge will demonstrate your readiness to contribute to the company's goals right from the start.
