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- Tasks: Manage client relationships and drive product adoption for Mid-Market accounts.
- Company: Join a dynamic SaaS company focused on exceptional customer experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be the voice of the customer and make a real impact on their success.
- Qualifications: Strong relationship-building skills and experience in customer success or account management.
- Other info: Join a thriving team with a focus on innovation and customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
The Customer Success team is responsible for efficiently driving an exceptional experience for all our customers. We partner with our clients to ensure strong adoption and value realization across their organizations. We're looking for a Customer Success Manager to join our thriving Customer Success team at Board Intelligence. You'll be responsible for a portfolio of our exciting Mid-Market clients, managing the full customer renewal lifecycle.
This role is perfect for someone who thrives on building client relationships, driving product adoption, and ensuring customers achieve measurable value from our platform across a significant number of clients. You'll work closely with senior executives and decision-makers, acting as the voice of the customer internally while championing our solutions externally. As we continue to scale our SaaS business, this role will be instrumental in maintaining our exceptional retention rates and positioning Customer Success as a revenue-driving engine that delivers measurable business outcomes for our Mid-Market customers.
Main Responsibilities- Own and manage a portfolio of Mid-Market accounts, serving as the key contact for the client, and acting as a trusted partner to C-suite executives and board-level contacts.
- Own the renewal process and take responsibility for GRR (Gross Revenue Retention) targets, proactively managing renewals and mitigating churn risks through health score monitoring and timely interventions.
- Manage a larger portfolio effectively by prioritising where to focus effort - knowing when to mitigate risk, when to maintain steady engagement, and when to pursue growth opportunities in collaboration with Sales and Growth teams.
- Drive strong product adoption and engagement across all customer touchpoints, maintaining healthy customers through proactive relationship management, regular check-ins, and delivering a consistently high-quality customer experience.
- Act as a growth partner by uncovering expansion opportunities.
Customer Success Manager in England employer: Board Intelligence Limited
Contact Detail:
Board Intelligence Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for those interviews by practising common questions. We should focus on how we’ve driven product adoption and built client relationships in the past. Real-life examples will make us stand out!
✨Tip Number 3
Showcase our passion for customer success! During interviews, let’s share stories that highlight our commitment to helping clients achieve measurable value. This will resonate well with hiring managers looking for someone who truly cares.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our enthusiasm for the role can keep us top of mind. Plus, it shows we’re proactive—just like a great Customer Success Manager should be!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with client relationships and product adoption, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our Mid-Market clients thrive. Be genuine and let your personality come through.
Showcase Relevant Achievements: Don’t just list your responsibilities; show us what you’ve achieved in previous roles. Use numbers and examples to demonstrate how you’ve driven customer engagement and retention in the past.
Apply Through Our Website: We love it when candidates apply directly through our website! It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at Board Intelligence Limited
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Familiarise yourself with the Mid-Market clients they serve and think about how you can add value to those relationships. This will show your potential employer that you’re already thinking like a Customer Success Manager.
✨Demonstrate Relationship Building Skills
Prepare examples from your past experiences where you successfully built and maintained client relationships. Highlight specific strategies you used to engage with clients and how you ensured their satisfaction. This will help illustrate your ability to act as a trusted partner to C-suite executives.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've proactively managed renewals and mitigated churn risks in previous roles. Think of scenarios where you identified potential issues and took action to resolve them. This will demonstrate your capability to manage the renewal process effectively.
✨Understand SaaS Metrics
Brush up on key SaaS metrics like Gross Revenue Retention (GRR) and customer health scores. Be prepared to discuss how you would monitor these metrics and use them to drive product adoption and engagement. This knowledge will show that you’re serious about contributing to the company's success.
