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- Tasks: Drive customer success and build long-lasting partnerships with clients.
- Company: Join Board, a fast-scaling SaaS cloud company focused on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals and drive transformation.
- Qualifications: 3+ years in Customer Success Management or related fields, strong communication skills.
- Other info: Embrace diversity and bring your true self to work every day!
The predicted salary is between 36000 - 60000 £ per year.
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.
Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.
Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led.
As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long‑lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast‑scaling SaaS cloud company.
Responsibilities- Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually tangible value.
- Sustain business growth and profitability by maximizing value and minimizing risk of churn.
- Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships.
- Problem-solve effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved.
- Plan and deliver effective outcome-focused customer kick-offs and regular business reviews to build long‑term relationships and trust.
- Maximize value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist).
- 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
- Ability to align the internal resources to meet and exceed customer requirements and deadlines.
- Stellar presentation skills, client management and written communication skills.
- Experience working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications.
- Fluency in additional European languages considered an advantage.
- Willingness to travel to the client’s location as and when required.
- Ability to manage and support your own book of business.
- Professional curiosity coupled with a proactive and analytical customer‑driven mentality.
- Executive presence and communication skills, ability to translate technical information to all involved stakeholders.
- Ability to handle multiple competing priorities and adapt to change.
- Capacity to remain calm under pressure but react with urgency.
Our Commitment to Diversity and Inclusion: Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Customer Success Manager in London employer: BOARD Deutschland GmbH
Contact Detail:
BOARD Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your customer success experience. Share specific examples of how you've driven value for customers and tackled challenges head-on. This will help you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Board, and express your interest in working with them. Tailor your message to show how you can contribute to their mission of driving customer success.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in customer success and SaaS. Consider taking online courses or attending workshops to boost your knowledge. This not only makes you more marketable but also shows potential employers that you’re committed to growth and innovation.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can make a difference in their journey and why you're the perfect fit for this role.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or similar roles. We love seeing how your past achievements align with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: We appreciate clarity in communication. Keep your application straightforward and to the point, showcasing your skills without unnecessary fluff. This will help us see your potential quickly!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at BOARD Deutschland GmbH
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the role. Be ready to discuss how you’ve used these metrics in past roles to drive customer engagement and retention.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've proactively solved customer issues in the past. Highlight your ability to coordinate with different teams to ensure customer satisfaction and how that led to positive outcomes.
✨Demonstrate Your Communication Skills
Since this role requires stellar communication, practice articulating complex ideas simply. Be prepared to explain how you’ve effectively communicated with clients and internal teams to align goals and expectations.
✨Emphasise Your Growth Mindset
Board values a growth mindset, so come ready to discuss how you’ve embraced challenges and learned from them. Share specific instances where you adapted to change and how it benefited your customers.