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For Companies At a Glance
- Tasks: Drive customer success and build long-lasting partnerships with clients.
- Company: Join Board, a fast-scaling SaaS cloud company focused on innovation.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals and drive transformation.
- Qualifications: 3+ years in Customer Success Management or related fields, strong communication skills.
- Other info: Embrace diversity and bring your true self to work every day!
The predicted salary is between 50000 - 65000 £ per year.
At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.
Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.
Board is looking for a dynamic candidate who has a proven customer success experience to support Board customers on their journey from prospects to active users and on to lifelong advocates of Board solutions. You do this by securing customer adoption, minimizing churn rates and advocating internally on their behalf to help ensure Board solutions are customer-led.
As a Board Customer Success Manager you will focus on retaining, building and growing the current customer base. Working closely with the Sales Teams and acting as a bridge between various teams, and external partners, to make sure that our customers are set up for success. You will also be instrumental in creating long‑lasting partnerships and responsible for driving positive outcomes. You know how to curate plans for customers that drive successful deployment, user adoption as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health, the ROI value they are achieving by using Board and be a trusted advisor to them. This is a unique opportunity to get involved in a highly visible, fast‑scaling SaaS cloud company.
Responsibilities
- Drive and create a value realization working plan for the customers by being outcome focused and understanding how that can be measured and presented to the customer to prove continually tangible value.
- Sustain business growth and profitability by maximizing value and minimizing risk of churn.
- Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships.
- Problem-solve effectively by coordinating and facilitating internally to ensure customer issues are addressed and resolved.
- Plan and deliver effective outcome-focused customer kick-offs and regular business reviews to build long‑term relationships and trust.
- Maximize value for customers by ensuring they have the tools and resources they need (coordinating the creation of them if they do not exist).
Requirements
- 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales.
- Ability to align the internal resources to meet and exceed customer requirements and deadlines.
- Stellar presentation skills, client management and written communication skills.
- Experience working with customers undergoing enterprise transformation ideally with organizational change management and/or project management skills/qualifications.
- Fluency in additional European languages considered an advantage.
- Willingness to travel to the client’s location as and when required.
- Ability to manage and support your own book of business.
- Professional curiosity coupled with a proactive and analytical customer-driven mentality.
- Executive presence and communication skills, ability to translate technical information to all involved stakeholders.
- Ability to handle multiple competing priorities and adapt to change.
- Capacity to remain calm under pressure but react with urgency.
Our Commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
Customer Success Manager employer: BOARD Deutschland GmbH
Contact Detail:
BOARD Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at Board. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether it’s through interviews or casual meet-ups, make sure to highlight your customer success experience. Share specific examples of how you've driven value for customers in the past.
✨Tip Number 3
Be proactive! If you see a role at Board that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a message expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! Interviews can throw curveballs, so be ready to discuss how you’d handle various customer scenarios. Think about how you would engage with clients, prevent churn, and foster loyalty. Your ability to think on your feet will impress!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like your ability to drive customer adoption and build long-lasting partnerships.
Showcase Your Communication Skills: Since stellar communication is key for this role, use your application to demonstrate your written communication prowess. Keep it clear, concise, and engaging – we want to see how you can convey complex ideas simply!
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've effectively problem-solved in previous roles, especially in customer success or consulting. This will show us you can handle the challenges that come with the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Board!
How to prepare for a job interview at BOARD Deutschland GmbH
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to Board's solutions. Be ready to discuss how you've used these metrics in your previous roles to drive customer adoption and minimise churn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. Highlight your systematic approach and ability to coordinate with internal teams to ensure customer satisfaction—this is crucial for a Customer Success Manager.
✨Demonstrate Your Communication Prowess
Since stellar communication skills are a must, practice articulating complex ideas simply. Think about how you can translate technical information into relatable terms for various stakeholders during the interview.
✨Emphasise Your Growth Mindset
Board values innovation and a growth mindset, so be prepared to share instances where you've embraced change or learned from challenges. This will show that you're not just a fit for the role but also align with their company culture.