At a Glance
- Tasks: Lead complex programs in custody, ensuring alignment with client needs and organisational goals.
- Company: Join BNY, a leader in financial services, committed to innovation and excellence.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and strategic execution.
- Why this job: Make a significant impact in the financial sector while developing your leadership skills.
- Qualifications: Experience in managing large-scale projects and strong understanding of custody products required.
The predicted salary is between 75000 - 85000 £ per year.
hackajob is collaborating with BNY to connect them with exceptional professionals for this role. Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.
Role Overview
The Custody Client Change Program Manager is accountable for the successful delivery of complex programs or multiple related projects within the custody domain. This role requires strategic oversight, governance, and coordination across multiple workstreams to ensure outcomes align with client expectations and organizational objectives. Acting as the central point of contact between clients and internal teams—including Business, Technology, Product, and Operations—the CCC Program Manager drives alignment, transparency, and disciplined execution throughout the program lifecycle.
Key Responsibilities
- Program Governance & Compliance: Establish and maintain program governance frameworks, ensuring adherence to organizational standards and regulatory requirements. Maintain accurate program documentation and ensure readiness for internal and external audits.
- Strategic Planning & Delivery: Define program objectives, scope, and success metrics. Develop integrated program plans, including timelines, dependencies, milestones, and critical paths. Oversee budgets, forecasts, and financial tracking across all projects within the program.
- Stakeholder Engagement: Act as the primary liaison between clients and internal teams. Facilitate collaboration to define and validate business requirements, securing formal sign-off and ensuring traceability. Provide clear, consistent communication across all stakeholder groups, including executive reporting.
- Execution & Change Management: Drive day-to-day delivery across multiple projects, ensuring alignment with program goals. Coordinate cross-functional teams to keep deliverables on track. Manage changes to scope, requirements, or timelines through established governance processes.
- Risk & Issue Management: Identify, assess, and escalate risks and issues at the program level. Conduct risk assessments and implement mitigation strategies.
- Operational Readiness & Closure: Ensure smooth transition to BAU and secure operational readiness sign-off. Conduct program reviews against objectives and document lessons learned.
Skills & Experience
- Proven experience managing large-scale programs or multiple complex projects in a cross-functional environment.
- Strong business acumen.
- Strong understanding of custody products and financial services.
- Excellent strategic thinking, analytical, and problem-solving skills.
- Exceptional communication and stakeholder management capabilities.
- Expertise in program governance, financial oversight, and risk management.
- Proficiency with program management tools and methodologies (e.g., Agile, PMI, or equivalent).
Senior Vice President, POM Product Management in Westminster employer: BNY
At BNY, we pride ourselves on being an exceptional employer, particularly for the Vice President, Data Transfer – Integration & Quality role in London. Our commitment to a culture of excellence is reflected in our competitive compensation and comprehensive benefits, including generous paid leave and volunteer time, which support both personal and professional growth. We foster an inclusive environment that champions innovation and collaboration, providing ample opportunities for career advancement while ensuring our employees are equipped with the resources they need to thrive.
