At a Glance
- Tasks: Lead application support and monitoring for innovative financial technology solutions.
- Company: Join BNY Pershing, a global leader in financial services and technology.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborate with diverse teams and drive continuous improvement.
- Why this job: Make a real impact with cutting-edge AI and tech in finance.
- Qualifications: Strong SQL, scripting skills, and experience in AI automation.
The predicted salary is between 80000 - 100000 £ per year.
We’re seeking a future team member to join our team. This role is located in Manchester.
Overview of the Role
This individual will work as part of the BNY Pershing Technology Applications Support Group. The role requires close collaboration with colleagues across the Technology organisation, various business units, and client-facing teams. You will operate in a dynamic environment consisting of BNY Pershing-developed and third-party software applications. You will be responsible for providing application monitoring and support to a range of internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications. Issues may not always originate from the software itself and may instead relate to business processes, user activity, or recent software releases. As such, you will be expected to quickly investigate the potential source of issues, resolve them where possible, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
The core support hours for the team are 08:00 to 18:00 on site, with additional support provided by the team in India from 02:00 to 08:00, Monday to Friday.
In this role, you’ll make an impact in the following ways:
- Provide application monitoring and support to internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications.
- Investigate issues to determine whether they originate from software, business processes, user activity, or recent software releases, and route them to the appropriate teams when resolution falls outside the Applications Support Group.
- Support live problems with urgency, recover priority incidents under pressure, and maintain core support coverage across on-site and offshore support hours.
- Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response.
To be successful in this role, we’re seeking the following:
- Excellent SQL scripting skills.
- Strong scripting and automation skills using languages such as PowerShell, Python or VBScript.
- Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows.
- Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation.
- Strong understanding of Site Reliability Engineering (SRE) principles, including service health, reliability, availability, observability, incident reduction, and continuous service improvement.
- Experience with SRE practices such as monitoring and alert tuning, incident management, post-incident reviews, root cause analysis, and the automation of operational tasks.
- Experience of using monitoring and observability tools such as AppDynamics, Splunk, Grafana, Cloudprober, and Moogsoft.
- Knowledge of multi-tier application architecture.
- Experience of web technologies and internet-based applications.
- Experience of working with production and non-production environments.
- Experience of recovering priority incidents with limited support and operating effectively under pressure.
- Experience building and maintaining automated runbooks and operational tooling to support application recovery, health checks, and environment validation.
- Basic understanding of message queuing technologies such as IBM WebSphere MQ or Microsoft MQ.
- Knowledge of issue and problem tracking systems such as ServiceNow.
- Demonstrated ability to improve operational resilience through automation, scripting, and reliability engineering best practices.
- Excellent verbal and written communication skills.
- Demonstrates the right attitude towards the role and is willing to support all products and respond to live problems with the highest priority.
- Demonstrates the ability to work with cross-continental and cross-cultural support teams, with a proven ability to liaise and coordinate across disparate and multi-disciplined teams.
- Maintains a high level of professionalism when communicating with external clients and internal users to resolve problems.
- Takes ownership of issues and strives to bring them to closure while managing expectations effectively.
- Results-oriented, with excellent analytical and problem-solving skills, and the ability to lead by example.
- Maintains an attitude of continual service improvement, proactively identifying opportunities to suggest improvements and drive change.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Vice President, Production Services Application Support in Warrington employer: BNY
At BNY, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Located in Manchester, the Vice President, Production Services Application Support role offers exceptional growth opportunities within a leading global financial services company, where innovation meets advanced technology. Our commitment to employee development, coupled with a collaborative environment and cutting-edge resources, makes BNY an outstanding employer for those seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, Production Services Application Support in Warrington
✨Tap into Campus Networks
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Vice President, Production Services Application Support in Warrington
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to BNY.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on BNY's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at BNY
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with BNY.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at BNY will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former BNY employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
