At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a team that drives transformative solutions and uplifts communities.
- Why this job: Make a real impact in the financial world while collaborating with top talent.
- Qualifications: 7-10 years in client service or relationship management; strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
We are seeking a future team member for the role of Senior Vice President, Corporate Trust, Structured Debt, Client Service Executive to join our team. This position is in Manchester.
What we do:
BNY's Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions. We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications. Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations. Our clients include corporations, municipalities, financial institutions, and governments worldwide. Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.
In this role, you'll make an impact in the following ways:
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
To be successful in this role, we're seeking the following:
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Senior Vice President, Client Service Executive in Warrington employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Manchester. Our commitment to employee growth is evident through continuous learning opportunities and a focus on client service excellence, ensuring that our team members are equipped to thrive in the fast-paced financial services industry. Join us to be part of a forward-thinking organisation that values your contributions and empowers you to make a meaningful impact in the global financial markets.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. The more people know you’re looking for a role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you’re the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Senior Vice President, Client Service Executive. Highlight your client retention strategies and problem-solving skills to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Senior Vice President, Client Service Executive in Warrington
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start writing your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your experience fits in.
Tailor Your CV and Cover Letter:Don’t just send out the same old CV! Tailor it to highlight your relevant experience and skills that match the job. We want to see how you can bring value to our team, so make it personal!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just duties. Use numbers and examples to show how you’ve made an impact in previous roles – we love seeing results!
Apply Through Our Website:Once you’ve polished your application, head over to our website to submit it. This ensures it gets to the right people and helps us keep track of all applications. Plus, it’s super easy!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you have a solid understanding of Corporate Trust products and the financial services industry. Brush up on recent market trends and regulatory changes, as this will show your commitment and expertise during the interview.
✨Showcase Your Client-Centric Mindset
Prepare examples that highlight your experience in client service and relationship management. Be ready to discuss how you've successfully retained clients and built long-term relationships, as this is crucial for the role.
✨Be a Problem Solver
Think of specific instances where you've resolved complex issues or improved processes. This will demonstrate your strategic mindset and ability to collaborate with various stakeholders, which is key for this position.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Exceptional communication skills are essential, so consider doing mock interviews with friends or using online platforms to refine your delivery.
