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- Tasks: Lead client service for Transfer Agency clients, ensuring top-notch support and issue resolution.
- Company: Join BNY, a global financial leader impacting 20% of the world's investable assets.
- Benefits: Enjoy competitive pay, flexible work options, and generous paid leave, including volunteer time.
- Why this job: Be part of an innovative, inclusive culture that values your perspective and drives social impact.
- Qualifications: 5-7 years in client services preferred; less experience considered. A degree is a plus but not essential.
- Other info: This role is hybrid, based in Manchester, UK, with opportunities to develop skills in AI and digital tools.
The predicted salary is between 54000 - 84000 £ per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.
We’re seeking a future team member for the role of Vice President, Client Service to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.
In this role, you’ll make an impact in the following ways:
- Responsible for client service for Transfer Agency medium to large-sized clients, overseeing day-to-day service provision and acting as an escalation point for client queries and issues.
- Monitors client service standards and key performance indicators to ensure positive client service outcomes, including supporting clients with projects and regulatory change.
- Analyze data to monitor performance and drive continuous improvement, owning the resolution of any service issues related to Transfer Agency operations and working in partnership with the wider BNY client experience and relationship teams to ensure excellent client service.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- 5-7 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services client services area and/or managing senior stakeholders preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, OPS Client Service Manager I employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, OPS Client Service Manager I
✨Tip Number 1
Familiarise yourself with BNY's culture and values. Understanding their commitment to innovation and inclusivity will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of BNY, especially those in client service roles. They can provide valuable insights into the company’s expectations and the nuances of the role, which can give you an edge in discussions.
✨Tip Number 3
Stay updated on industry trends and regulatory changes relevant to financial services. Demonstrating your knowledge of these areas during conversations can highlight your proactive approach and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with data analysis and performance monitoring. Since the role involves driving continuous improvement, being able to articulate specific examples of how you've used data to enhance client service will be crucial.
We think you need these skills to ace Vice President, OPS Client Service Manager I
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Vice President, Client Service role. Tailor your application to highlight relevant experience in client service and financial services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5-7 years of experience in client services or managing senior stakeholders. Use specific examples that demonstrate your ability to oversee service provision and resolve client issues.
Showcase Your Skills: Mention any experience with regulatory requirements such as CASS, COLL, COBS, DISP, GDPR, and Consumer Duty. Also, highlight your willingness to develop skills in AI and digital tools, as this is preferred for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects BNY's culture and values. Discuss how your perspective and ideas can contribute to their mission of making money work for the world, and express your enthusiasm for joining their team.
How to prepare for a job interview at BNY
✨Understand the Company Culture
Before your interview, take some time to research BNY's culture and values. They pride themselves on innovation and inclusivity, so be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Client Service Experience
As a Vice President, Client Service, you'll need to demonstrate your experience in managing client relationships. Prepare specific examples of how you've successfully handled client queries and resolved issues in previous roles, especially in financial services.
✨Highlight Your Analytical Skills
This role involves analysing data to drive performance improvements. Be ready to discuss your experience with data analysis and how you've used insights to enhance client service outcomes in the past.
✨Prepare for Regulatory Knowledge Questions
Given the importance of compliance in this role, brush up on relevant regulations such as CASS, GDPR, and Consumer Duty. Be prepared to discuss how you've ensured compliance in your previous positions and how you would approach it at BNY.
