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- Tasks: Lead client service for Transfer Agency clients, ensuring top-notch support and issue resolution.
- Company: Join BNY, a global financial leader impacting 20% of the world's investible assets.
- Benefits: Enjoy competitive pay, flexible work options, and generous paid leave, including volunteer time.
- Why this job: Be part of an innovative, inclusive culture that values your perspective and drives social impact.
- Qualifications: 5-7 years in client services preferred; less experience considered. Bachelor's degree beneficial but not required.
- Other info: This role is hybrid, based in Manchester, UK.
The predicted salary is between 43200 - 72000 £ per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Vice President, Client Service to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.
In this role, you’ll make an impact in the following ways:
- Responsible for client service for Transfer Agency medium to large-sized clients, overseeing day-to-day service provision and acting as an escalation point for client queries and issues.
- Monitors client service standards and key performance indicators to ensure positive client service outcomes, including supporting clients with projects and regulatory change.
- Analyze data to monitor performance and drive continuous improvement, owning the resolution of any service issues related to Transfer Agency operations and working in partnership with the wider BNY client experience and relationship teams to ensure excellent client service.
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable.
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
- 5-7 years of total work experience preferred but we will consider less experienced candidates.
- Experience in a financial services client services area and/or managing senior stakeholders preferred.
- Willingness to develop personal skills in AI/Digital Tools preferred.
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Locations
Vice President, OPS Client Service Manager I employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, OPS Client Service Manager I
✨Tip Number 1
Familiarise yourself with BNY's culture and values. Understanding their commitment to innovation and inclusivity will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of BNY, especially those in client service roles. They can provide valuable insights into the company’s expectations and the nuances of the role, which can give you an edge in conversations.
✨Tip Number 3
Stay updated on industry trends and regulatory changes relevant to financial services. Being knowledgeable about these topics will demonstrate your proactive approach and readiness to tackle challenges in the role.
✨Tip Number 4
Prepare to discuss your experience with data analysis and performance monitoring. Highlight specific examples where you've driven improvements in client service, as this aligns closely with the responsibilities of the Vice President role.
We think you need these skills to ace Vice President, OPS Client Service Manager I
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Vice President, OPS Client Service Manager I position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly outline your work experience, particularly in financial services and client management. Use quantifiable achievements to demonstrate your impact in previous roles, especially those related to client service and stakeholder management.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at BNY. Highlight specific examples from your past that showcase your ability to manage client relationships and drive service improvements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the financial services industry.
How to prepare for a job interview at BNY
✨Understand the Company Culture
Before your interview, take some time to research BNY's culture and values. They pride themselves on innovation and inclusivity, so be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Client Service Experience
As a Vice President, Client Service Manager, you'll need to demonstrate your experience in managing client relationships. Prepare specific examples of how you've successfully handled client queries and escalated issues in previous roles.
✨Highlight Your Analytical Skills
The role involves analysing data to monitor performance and drive improvements. Be ready to discuss your experience with data analysis and how you've used insights to enhance client service outcomes in the past.
✨Prepare for Regulatory Knowledge Questions
Since the position requires knowledge of various regulatory requirements, brush up on CASS, COLL, COBS, DISP, GDPR, and Consumer Duty. Be prepared to discuss how you've ensured compliance in your previous roles.
