At a Glance
- Tasks: Lead production support for AI applications and ensure platform stability in a fast-paced environment.
- Company: Join BNY, a leading global financial services company driving transformative solutions.
- Benefits: Competitive salary, growth opportunities, and a culture that fosters innovation.
- Other info: Work in a collaborative environment with excellent career advancement potential.
- Why this job: Make a real impact with cutting-edge technology in a dynamic team.
- Qualifications: Experience in production application support and strong SQL skills required.
The predicted salary is between 45000 - 50000 £ per year.
We are seeking a highly skilled professional with strong experience in Production Application Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms.
In this role, you’ll make an impact in the following ways:
- Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
- Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
- Investigate, troubleshoot, and resolve production incidents within defined SLAs.
- Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
- Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
- Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
- Support application deployments, change requests, weekend releases, and post-release validations.
- Maintain incident, problem, and change records in service management tools.
- Drive continuous service improvement through automation, process optimization, and proactive monitoring.
- Participate in on-call support and major incident management as required.
- Prepare operational reports, service health summaries, and stakeholder communications.
- Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
- Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
- Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.
To be successful in this role, we’re seeking the following:
- Proven experience in production application support for business-critical applications.
- Strong understanding of incident management, problem management, and change management processes.
- Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
- Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
- Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
- Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
- Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
- Ability to analyze application, infrastructure, and integration issues across distributed systems.
- Experience supporting applications in cloud and/or on-prem environments.
- Familiarity with scripting and troubleshooting middleware/interfaces.
- Strong knowledge of release support, service recovery, and operational governance.
- Ability to work in a high-pressure environment with strong ownership and accountability.
- Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.
Much Preferred Skills:
- Azure Cloud experience preferred.
- Knowledge of automation/scripting using Python, Shell, or PowerShell.
- Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
- Strong communication skills with the ability to provide concise incident and executive status updates.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
Vice President, DevOps Production Services employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Manchester. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages bold ideas and advanced technology. Join us to be part of a team that not only drives transformative solutions but also uplifts communities worldwide, making every day at BNY a chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, DevOps Production Services
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BNY values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BNY might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BNY!
✨Direct Apply to BNY
Let's not forget to apply directly through the BNY website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Vice President, DevOps Production Services
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BNY.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BNY. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BNY
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
