Vice President, Client Processing Manager I

Vice President, Client Processing I Location: Liverpool Job Description At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. We’re seeking a future team member for the role of Vice President, Client Processing I to join our Pershing Operations team. Pershing provides a broad range of financial business solutions to investment banks, broker‑dealers, wealth managers, financial planners and advisers across EMEA. We provide sophisticated front‑end technology and flexible middle‑office capabilities with execution, settlement and custody services. These are supported by a robust regulatory and compliance framework with dedicated client asset experience and expertise. Responsibilities This role is responsible for the management of an operational team dealing with the administration of Wrapper and SIPP accounts. The role requires both hands‑on management and strategic planning. Responsible for resource allocation and for ensuring projects are on schedule and to budget. Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded. Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. Identifies and implements process improvements to improve the experience for all stakeholders. Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Sets departmental budgets and conducts resource planning. Develops business plans for team/group operations. Ensuring all client queries received by the team are reviewed and resolved in line with expectations and ensuring delivery of a high level of client service both internally and externally. Maintain departmental control models, produce MI and monitor KRIs to ensure they are up to date and reflective of processes to ensure regulatory breaches are minimised. Ensure all tasks and duties that fall within the team’s responsibility are completed in a timely and accurate manner. Escalation of any material issues. Co‑ordinate testing and ensure test scripts are up to date and reflective of live process, plus support of software releases. Keep up to date with industry developments and changes. Undertake projects or tasks as required. Any other duties as required. Qualifications Experience of managing multi‑disciplinary teams ideally across multiple locations. Direct experience of dealing with a wide range of employee relations activities. Strong operational experience in a related financial services discipline ideally SIPP. Good understanding of Pensions and the tax regime in which they operate. Demonstrable understanding of FCA, CASS and CBI CAR rules. Strong systems skills/ability to define MI/ manipulate data (ideally intermediate+ Excel). Senior management/Board experience. Benefits