Specialist, Client Processing II

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

This role is in Manchester.

• Record and reconcile Trading Cash and Stock positions between our in‑house system and third‑party vendors.
• Build strong and detailed system and process knowledge to resolve complex reconciliation issues between systems.
• Ensure all Middle Office queries are accurately allocated and responded to.
• Review and publish Credit Control reports.
• Collate and allocate charges for breaches of dealing rules.
• Build and maintain good relationships with various external vendors.
• Work closely with internal teams to provide excellent client service.
• Foster good internal relationships to ensure that issues are dealt with timely and accurately.
• Monitor resolution of breaks and challenge and elevate when necessary.
• Complete root‑cause analysis of errors within settlements departments to identify appropriate solutions.
• Cross‑train other team members as required to ensure full task coverage.
• Demonstrate risk management awareness and elevate accordingly.
• Understand and monitor the department operational controls and procedures to keep up to date.
• Provide administration functions such as mailbox management and data collation.
• Ensure that training materials and matrices are kept up to date in all aspects of the role.
• Proactively seek opportunities to improve processes.
• Positively adapt to changes in systems or processes.
• Manage team resourcing.
• Work on functional changes through project streams, feeding back detail to management.
• Provide MI on key metrics around settlements life cycle and supporting tasks.
• Complete work review and approvals.

• Experience in dealing with clients over the phone and written (email).
• Proven track record of delivering excellent client service.
• Ability to adapt to change and use initiative to overcome challenges.
• Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook).
• Ability to reconcile complex movements in cash and stock against local agents.
• Experience in managing and running a team of people.
• Ability to compile and track management information.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, females, individuals with disabilities, protected veterans.