At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client service in financial operations.
- Company: Join BNY, a global leader in financial services and innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Recognised as a top destination for innovators with excellent career growth.
- Why this job: Be part of transformative solutions that redefine industries and uplift communities.
- Qualifications: Bachelor’s degree with strong leadership and client service experience.
The predicted salary is between 80000 - 120000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Vice President, Head of Operations Client Service Delivery to join our UK Transfer Agency Operations team. This role is located in Manchester, UK.
Responsibilities
- Working with direct reports to ensure excellent service outcomes are maintained across Transfer Agency clients and distributors.
- Managing client communications and incident management in relation to the Transfer Agency service.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance.
Qualifications
- Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
- 7-10 years of total work experience is preferred with at least 1-3 years in management.
- Client service delivery experience preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
Awards and Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Service Delivery General Management Manager employer: BNY
At BNY, we pride ourselves on being an exceptional employer, particularly for the Vice President, Data Transfer – Integration & Quality role in London. Our commitment to a culture of excellence is reflected in our competitive compensation and comprehensive benefits, including generous paid leave and volunteer time, which support both personal and professional growth. We foster an inclusive environment that champions innovation and collaboration, providing ample opportunities for career advancement while ensuring our employees are equipped with the resources they need to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Service Delivery General Management Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work at BNY or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching BNY’s recent projects and innovations. Show us that you’re not just another candidate; demonstrate your passion for their mission and how your experience aligns with their goals.
✨Tip Number 3
Practice your leadership stories! As a Senior Vice President, you’ll need to showcase your management skills. Think of specific examples where you’ve motivated teams or solved complex problems, and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the BNY family and being part of something extraordinary.
We think you need these skills to ace Senior Vice President, Service Delivery General Management Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Vice President role. Highlight your leadership experience and client service delivery expertise to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you an ideal candidate. Don’t forget to mention your vision for optimising team performance!
Showcase Your Achievements:When detailing your work experience, focus on specific achievements that demonstrate your problem-solving abilities and leadership skills. Numbers and results speak volumes, so let us see the impact you've made in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you thoroughly understand BNY's services and the role of Senior Vice President, Service Delivery. Familiarise yourself with their approach to client service delivery and how they leverage technology. This will help you demonstrate your knowledge and show that you're genuinely interested in the company.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or managed client relationships. Highlight your ability to motivate and develop staff, as well as how you've set priorities and strategies to achieve excellent service outcomes.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since this role involves significant client interaction, being able to communicate complex ideas simply is key. Consider doing mock interviews with a friend to refine your communication style.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and future projects at BNY. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
