At a Glance
- Tasks: Lead client service for high-value clients and develop retention strategies.
- Company: Join a leading financial services firm with a commitment to excellence.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Embrace a culture of diversity and inclusion while advancing your career.
- Why this job: Make a real impact by enhancing client relationships and driving service success.
- Qualifications: 7-10 years in client service or relationship management; MBA preferred.
The predicted salary is between 90000 - 120000 € per year.
Location: London.
Responsibilities
- Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.
- Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.
- Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.
- Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.
- Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.
- Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.
- Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.
- Uphold the highest standards of governance, risk management, and compliance in every client interaction.
Qualifications
- 7-10 years of operations, client service, or relationship management experience in the Corporate Trust or related financial services industry.
- Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.
- Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.
- Exceptional communication, negotiation, and problem-solving skills.
- Strategic mindset with the ability to analyze client health metrics and translate insights into action.
- Deep understanding of Corporate Trust products, market dynamics, and operational processes.
- Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.
Benefits and Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Vice President, Client Service Executive employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises client service excellence and employee wellbeing. Located in the heart of London, our team enjoys competitive compensation, generous benefits, and ample opportunities for professional growth, all while fostering a collaborative environment that values diverse perspectives and innovative solutions. Join us to make a meaningful impact in the financial services industry, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Vice President, Client Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Vice President role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client service strategies and be ready to discuss how you can enhance their client retention efforts. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Practice your pitch! You’ll want to articulate your experience in operations and client service clearly. Highlight your strategic mindset and problem-solving skills, and don’t forget to share specific examples of how you've built long-term relationships in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job together!
We think you need these skills to ace Senior Vice President, Client Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Vice President, Client Service Executive. Highlight your experience in client service and relationship management, especially in the Corporate Trust or financial services sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built long-term client relationships and delivered exceptional service. We love a good story that showcases your passion for client success.
Showcase Your Strategic Mindset:In your application, don’t forget to highlight your strategic thinking abilities. Discuss how you've used metrics and feedback to improve client satisfaction and retention. We’re looking for someone who can not only analyse data but also turn insights into actionable strategies.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at BNY
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the high-value clients you'll be serving. Familiarise yourself with their industries, challenges, and recent news. This will help you demonstrate your proactive approach and ability to anticipate client needs during the discussion.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in client retention and relationship management. Think of specific instances where you've successfully strengthened client loyalty or resolved complex issues. This will illustrate your client-obsessed mindset and strategic thinking.
✨Be Ready to Discuss Metrics
Since monitoring client health is crucial, come prepared to discuss how you've used metrics and feedback loops in past roles. Share how you've identified risks and implemented preventative actions, showcasing your analytical skills and problem-solving abilities.
✨Understand the Bigger Picture
Research the latest market trends and regulatory changes relevant to Corporate Trust. Being informed will allow you to offer valuable insights during the interview, demonstrating your strategic mindset and commitment to delivering service excellence.
