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- Tasks: Lead complex client service operations and provide expert guidance to your team.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Enjoy competitive pay, flexible resources, and generous paid leave for personal moments.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team that drives transformative solutions in finance.
- Qualifications: High school diploma required; experience in financial services preferred.
The predicted salary is between 45000 - 55000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Operations Client Service Representative to join our Wealth Services Operations team. This role is located in Manchester. BNY’s Wealth Services platform is a dynamic, next‑generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third‑party integrations to streamline operations and empower advisors to deliver personalized, world‑class wealth experiences at unprecedented scale.
Responsibilities
- Serves as the technical expert for the most complex transactions and processes on a daily basis.
- Independently assists clients by responding to the most complex phone, email and other inquiries regarding the most technically advanced company products, services and procedures.
- Provides technical assistance for the most complex issues that have been escalated by junior team members and guides junior and senior team members towards solutions.
- Researches and resolves complex operational or client issues.
- Identifies trends in client issues and proposes and implements solutions.
- Formally assigns work to team and is held accountable for team’s work completion and quality.
- Monitors resource allocation for team to allow team to best respond to client inquiries that require department or product specific technical knowledge.
- Monitors team efficiency and develops and implements process improvement tactics.
- Is held accountable for team efficiency.
- Provides guidance to experienced staff; likely serves as the team leader for team.
- Develops and is accountable for the achievement of team objectives.
Qualifications
- High School/secondary school or the equivalent combination of education and experience is required; Bachelor’s degree preferred.
- A number of years total work experience preferred.
- Experience in financial services operations, wealth operations and client service preferred.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Specialist, Client Service employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist, Client Service
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY’s culture and values. Think about how your experience aligns with their mission of driving transformative solutions. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to client service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that Senior Specialist position!
We think you need these skills to ace Senior Specialist, Client Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Specialist role. Highlight your experience in financial services operations and client service, as these are key to impressing us at BNY.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for our Wealth Services Operations team. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled complex issues or improved processes. We love seeing candidates who can think critically and drive solutions, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our extraordinary team at BNY!
How to prepare for a job interview at BNY
✨Know Your Stuff
Make sure you’re well-versed in BNY's products and services, especially those related to wealth operations. Brush up on the latest trends in financial services and be ready to discuss how you can leverage advanced data analytics and technology to enhance client experiences.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex client issues you've resolved in the past. Highlight your ability to identify trends and implement solutions, as this role requires a knack for tackling intricate problems and guiding others towards effective resolutions.
✨Demonstrate Leadership Qualities
Since this position involves leading a team, think about times when you’ve taken charge or mentored others. Be ready to discuss how you can motivate your team and ensure efficiency while maintaining high-quality service.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company’s culture and future direction. Inquire about their approach to innovation and how they support employee growth, as this will demonstrate your alignment with BNY's values and commitment to excellence.