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- Tasks: Lead a dynamic team in client processing and enhance client experiences.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Enjoy competitive pay, flexible resources, and generous paid leave for personal growth.
- Other info: Great career growth opportunities in a supportive and collaborative environment.
- Why this job: Be part of transformative solutions that redefine industries and uplift communities.
- Qualifications: Bachelor’s degree preferred; strong communication and digital tool skills required.
The predicted salary is between 50000 - 60000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Client Processing Senior Specialist to join our Conventional Trust Platform. This role is located in Manchester, UK.
Responsibilities
- Supervise the day‑to‑day operations of a client processing support team handling all aspects of client transactions and inquiries.
- Use knowledge of client issues and needs to contribute to business development efforts.
- Participate in internal activities and initiatives designed to improve the client experience.
- Recommend and implement process improvements.
- Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
- Serve as an escalation point of contact.
- Develop staff to maximize individual contributions, professional growth, and effective team collaboration.
- Drive strategic initiatives contributing to the overall business strategy.
Qualifications
- Bachelor’s degree or equivalent combination of education and experience is preferred.
- Ability to work under pressure and to tight deadlines.
- Good communication skills, confident using phone and MS Teams.
- Confident using MS Office e.g., Outlook, Excel, PowerPoint.
- Experience in using digital tools.
- Supervisory or management experience preferred.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Specialist, Client Processing Team Lead employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist, Client Processing Team Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching BNY's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your passion for their mission and how you can contribute to their innovative culture.
✨Tip Number 3
Practice your communication skills! Since this role involves client interactions, being confident and clear in your responses during interviews is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BNY team.
We think you need these skills to ace Senior Specialist, Client Processing Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Specialist role. Highlight your supervisory experience and any relevant achievements in client processing to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since good communication is key for this position, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team at BNY!
How to prepare for a job interview at BNY
✨Know Your Stuff
Before the interview, make sure you understand BNY's role in the financial services industry. Familiarise yourself with their client processing operations and how they leverage technology to enhance client experiences. This knowledge will help you demonstrate your interest and fit for the Senior Specialist role.
✨Showcase Your Leadership Skills
As a potential team lead, be ready to discuss your supervisory experience. Prepare examples of how you've managed teams, resolved conflicts, or implemented process improvements in previous roles. Highlighting your ability to develop staff and drive strategic initiatives will set you apart.
✨Communicate Clearly
Good communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Use examples from your past experiences to illustrate your points, and don’t shy away from using MS Teams or phone scenarios to showcase your comfort with digital tools.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the team dynamics, company culture, and future projects at BNY. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.