At a Glance
- Tasks: Support and enhance software applications in a dynamic, collaborative environment.
- Company: Join BNY Pershing, a leader in financial services with a culture of excellence.
- Benefits: Competitive pay, wellness programs, paid volunteer time, and flexible leave options.
- Other info: Work with diverse teams and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by improving application support and driving innovation.
- Qualifications: Strong SQL skills, experience with monitoring tools, and a proactive problem-solving attitude.
The predicted salary is between 40000 - 50000 € per year.
This role is located in Manchester.
Responsibilities:
- Collaborate with Engineering, business units, and client-facing teams to support BNY Pershing developed and third-party software applications in a dynamic environment.
- Provide application monitoring and support to internal technical and non-technical teams, Client Support, external third-party application support groups, and users of BNY Pershing hosted applications.
- Investigate and diagnose issues arising from software, business processes, usage, or recent software releases, routing unresolved problems to relevant teams.
- Proactively identify opportunities to improve monitoring, investigation, and incident resolution processes using AI tools and automation to streamline workflows and enhance response times.
Qualifications:
- Technical skills:
- Excellent SQL scripting skills
- Knowledge of any scripting language such as PowerShell or VBScript
- Experience of using monitoring tools such as AppD, Splunk, Grafana, Cloudprober, Moogsoft
- Experience of using Azure and Snowflake technology
- Knowledge of multi-tier application architecture
- Experience with web technologies and internet based applications
- Experience working with Production and Non-production environments
- Experience with application recovery of priority incidents with limited support
- Understanding of Message Queuing (e.g., IBM WebSphere MQ or Microsoft MQ)
- Knowledge of issue/problem tracking system such as ServiceNow
- Experience with common AI tools (Microsoft Copilot, ChatGPT, GitHub Copilot) to support troubleshooting, documentation and automation
- Soft skills:
- Excellent verbal and written communication skills
- Positive attitude towards the role and willingness to support all products and react to live problems with utmost priority.
- Ability to work with cross-continental, cross-culture support teams and coordinate between disparate disciplines.
- High level of professionalism when communicating with external clients and internal users to resolve problems.
- Ownership of problems and commitment to bring problems to closure while managing expectations.
- Results oriented, leading by example with strong analytical and problem-solving skills.
- Continuous service improvement mindset to suggest improvements and drive change.
Benefits:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. Paid leaves, including paid volunteer time, are available to support employees and families through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate, Production Services Application Support Analyst employer: BNY
At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Manchester where collaboration and innovation thrive. Our commitment to employee growth is evident through our comprehensive benefits package, including competitive compensation, paid volunteer time, and a culture that champions continuous improvement and diversity. Join us to be part of a team that values your contributions and supports your professional journey in the ever-evolving field of application support.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate, Production Services Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! If you’ve got experience with SQL, PowerShell, or any of the tools mentioned in the job description, make sure to highlight these in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Associate, Production Services Application Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Associate, Production Services Application Support Analyst. Highlight your technical skills like SQL scripting and experience with monitoring tools, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and how your background aligns with our needs. Mention specific experiences that demonstrate your problem-solving skills and ability to work in dynamic environments.
Showcase Your Soft Skills:Don’t forget to highlight your soft skills! We value excellent communication and a positive attitude, so share examples of how you've effectively collaborated with teams or resolved issues in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, ensuring you don’t miss out on this opportunity!
How to prepare for a job interview at BNY
✨Know Your Tech Inside Out
Make sure you brush up on your SQL scripting skills and any relevant scripting languages like PowerShell or VBScript. Familiarise yourself with the monitoring tools mentioned in the job description, such as AppD and Splunk, so you can confidently discuss how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in previous positions. Highlight your experience with application recovery and how you managed priority incidents, as this will demonstrate your ability to handle high-pressure situations effectively.
✨Communicate Like a Pro
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using online platforms to refine your communication style, especially when discussing technical concepts with non-technical teams.
✨Embrace Continuous Improvement
Be ready to discuss how you've identified opportunities for improvement in past roles. Think about instances where you've suggested enhancements to processes or workflows, particularly using AI tools or automation, as this aligns perfectly with the continuous service improvement mindset they're looking for.
