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- Tasks: Engage with clients, manage inquiries, and support compliance reporting.
- Company: Join BNY, a global leader in financial services with a focus on innovation and inclusivity.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and volunteer time.
- Why this job: Be part of a dynamic team making a real impact in the financial world.
- Qualifications: Fluent in German with client-facing experience in financial services required.
- Other info: Located in Manchester, this role offers a chance to work in a diverse global team.
The predicted salary is between 36000 - 60000 £ per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world.
We’re seeking a future team member for the role of Senior Associate to join our Treasury Services Client Servicing team in EMEA. This role is located in Manchester. In this role, you’ll make an impact in the following ways:
- Servicing clients across different market segments and/or regions with multiple countries and languages.
- Serve as the main contact for day-to-day client inquiries and manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY Mellon product/service issues.
- Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
- Provide day-to-day servicing support to BNY Mellon Treasury Services Relationship Management and maintain a positive client experience for our existing and potential new clients.
To be successful in this role, we’re seeking the following:
- Direct Client Facing Experience within Financial Services.
- Experience of correspondent banking or understanding of the payments product and life cycle.
- Experience of discussing client digital solutions to clients.
- Experience of working in a global team.
- Fluent in German.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate, Client Service (German Speaking) employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate, Client Service (German Speaking)
✨Tip Number 1
Familiarise yourself with BNY Mellon's services and products, especially in Treasury Services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of BNY Mellon on platforms like LinkedIn. This can provide you with insider insights about the company culture and the specific expectations for the Senior Associate role.
✨Tip Number 3
Brush up on your German language skills, particularly in a business context. Being fluent is essential, so practice discussing financial services topics in German to ensure you're ready for client interactions.
✨Tip Number 4
Prepare to discuss your experience with client-facing roles in financial services. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues in previous positions.
We think you need these skills to ace Senior Associate, Client Service (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client service and financial services. Emphasise any direct client-facing roles and your fluency in German, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of BNY's culture and values. Mention specific experiences that demonstrate your ability to manage client inquiries and provide solutions, particularly in a global context.
Highlight Relevant Skills: In your application, focus on skills such as problem-solving, communication, and teamwork. Provide examples of how you've successfully navigated client relationships and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the financial services industry.
How to prepare for a job interview at BNY
✨Showcase Your Client Service Experience
Make sure to highlight your direct client-facing experience within financial services. Prepare specific examples of how you've successfully managed client inquiries and resolved issues, particularly in relation to payment products or trade.
✨Demonstrate Your Language Skills
Since fluency in German is a requirement, be ready to showcase your language skills during the interview. You might be asked to conduct part of the interview in German, so practice discussing your experiences and qualifications in the language.
✨Understand BNY's Culture and Values
Familiarise yourself with BNY's culture and values, especially their commitment to innovation and inclusivity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of making money work for the world.
✨Prepare for Teamwork Scenarios
As this role involves working in a global team, think of examples that demonstrate your ability to collaborate effectively across different cultures and regions. Highlight any previous experiences where teamwork led to successful outcomes.
