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- Tasks: Serve as the main contact for client inquiries and manage investigations on BNY Mellon products.
- Company: Join BNY, a leading global financial services company impacting 20% of the world's investible assets.
- Benefits: Enjoy competitive pay, flexible resources, generous paid leave, and a focus on wellbeing.
- Why this job: Be part of an innovative, inclusive culture that values your perspective and makes a global impact.
- Qualifications: Fluent in German with direct client-facing experience in financial services and knowledge of payment products.
- Other info: Located in Manchester, this role offers a chance to work in a global team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate to join our Treasury Services Client Servicing team in EMEA. This role is located in Manchester. In this role, you’ll make an impact in the following ways:
- Servicing clients across different market segments and/or regions with multiple countries and languages.
- Serve as the main contact for day-to-day client inquiries and manage different types of investigations including resolutions on specific products such as payment, trade or any other BNY Mellon product/service issues.
- Provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients.
- Provide day-to-day servicing support to BNY Mellon Treasury Services Relationship Management and maintain a positive client experience for our existing and potential new clients.
To be successful in this role, we’re seeking the following:
- Direct Client Facing Experience within Financial Services.
- Experience of correspondent banking or understanding of the payments product and life cycle.
- Experience of discussing client digital solutions to clients.
- Experience of working in a global team.
- Fluent in German.
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024.
- World’s Most Admired Companies, Fortune 2024.
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024.
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024.
- “Most Just Companies”, Just Capital and CNBC, 2024.
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024.
- Bloomberg’s Gender Equality Index (GEI), 2023.
Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Locations
Senior Associate, Client Service (German Speaking) employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate, Client Service (German Speaking)
✨Tip Number 1
Familiarise yourself with BNY Mellon's services and products, especially in Treasury Services. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, particularly in a business context. Being fluent is essential, but showcasing your ability to communicate complex financial concepts in German can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of BNY Mellon, especially those in client-facing roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with digital solutions in financial services. Highlight specific examples where you've successfully implemented or discussed these solutions with clients, as this is a key aspect of the role.
We think you need these skills to ace Senior Associate, Client Service (German Speaking)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Associate position. Tailor your application to highlight your relevant experience in client servicing and financial services.
Highlight Language Proficiency: Since fluency in German is a requirement, make sure to clearly state your language skills in your CV and cover letter. Provide examples of how you have used your language skills in a professional context.
Showcase Relevant Experience: Emphasise your direct client-facing experience within financial services. Include specific examples of how you've managed client inquiries or resolved issues related to payment products or services.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of BNY's culture and values. Mention why you are interested in this role and how your background aligns with their mission of making money work for the world.
How to prepare for a job interview at BNY
✨Showcase Your Client Service Experience
Make sure to highlight your direct client-facing experience within financial services. Prepare specific examples of how you've successfully managed client inquiries and resolved issues, particularly in relation to payment products or services.
✨Demonstrate Your Language Skills
Since fluency in German is a requirement, be ready to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in German, so practice discussing relevant topics in the language beforehand.
✨Understand the Company Culture
Familiarise yourself with BNY's culture and values. Be prepared to discuss how your personal values align with their commitment to innovation and inclusivity, as this will show that you are a good fit for their team.
✨Prepare for Teamwork Scenarios
As the role involves working in a global team, think of examples that showcase your ability to collaborate effectively across different cultures and regions. Highlight any previous experiences where teamwork led to successful outcomes.
