At a Glance
- Tasks: Lead a dynamic team in client processing and tackle complex queries daily.
- Company: Join BNY, a top global financial services company driving innovation.
- Benefits: Enjoy competitive pay, flexible work options, and generous leave policies.
- Other info: Work in a supportive culture with excellent growth opportunities.
- Why this job: Be part of a transformative team using AI to redefine finance.
- Qualifications: Client-facing experience and strong attention to detail are essential.
The predicted salary is between 45000 - 55000 £ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it is all about. Join us and be part of something extraordinary.
We’re seeking a future team member to join our EMEA Funds team within Custody Trade Services. This role is located in Manchester, UK and will be working on a hybrid basis (4 days a week in the office).
Responsibilities
- Oversee the day-to-day operations of a small- to medium-sized client processing support team that handles any/all aspects of client accounts, including solicitation, inquiries and problem resolution.
- Review and deal with complex queries.
- Ensure the volume of work produced meets product/service standards and exceeds quality standards, and is properly reviewed and documented.
- Act as the team supervisor and as first line of escalation where required.
- Build strong relationships with clients to deliver on their and BNY’s objectives.
- Build a strong team where you model what good looks like.
- Review existing processes and build on opportunities to utilize AI and digital solutions.
Qualifications
- Must have a high level of attention to detail and be able to evidence past experience of identifying and correcting errors in a process/procedure.
- Previous Client Facing Experience Essential.
- High level English language skills.
- Experience of working to short deadlines.
- Highly numerate.
- Excellent organisational skills and ability to manage own deadlines and workloads.
- Experience of using non-Microsoft systems (including employer bespoke systems) desirable.
- Demonstrable AI and digital tools experience.
- Experience of reconciling data.
- Financial Services experience.
- Working with customer data.
- Experience in the securities or financial services industry.
- Client focused outlook.
Awards and Benefits
At BNY, our culture speaks for itself. Here’s a few of our awards: America’s Most Innovative Companies, Fortune, 2024; World’s Most Admired Companies, Fortune 2024; Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024; Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024; “Most Just Companies”, Just Capital and CNBC, 2024; Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024; Bloomberg’s Gender Equality Index (GEI), 2023.
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate, Client Processing employer: BNY
At BNY, we pride ourselves on fostering a culture of innovation and excellence, making us an exceptional employer for those seeking to thrive in the financial services sector. Located in Manchester, our hybrid work model promotes a healthy work-life balance while offering competitive compensation and comprehensive benefits that support your personal and professional growth. Join our dynamic EMEA Funds team and be part of a company recognised for its commitment to diversity, sustainability, and empowering employees to make a meaningful impact in the world of finance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Associate, Client Processing
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BNY through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching BNY’s recent projects and innovations. We want to show that we’re not just interested in the role, but also in how we can contribute to their cutting-edge solutions.
✨Tip Number 3
Practice common interview questions, especially those related to client-facing experiences and problem-solving. We need to demonstrate our attention to detail and ability to handle complex queries with confidence.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior Associate, Client Processing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Associate role. Highlight your client-facing experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Attention to Detail:Since this role requires a high level of attention to detail, include examples from your past where you've identified and corrected errors. We love seeing candidates who can demonstrate their meticulous nature!
Highlight Your Tech Savvy:Mention any experience you have with AI and digital tools, especially if you've used them in client processing or financial services. We’re all about innovation, so show us how you can contribute to our tech-driven environment!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BNY
✨Know Your Numbers
As a Senior Associate in Client Processing, you'll need to be highly numerate. Brush up on your financial knowledge and be prepared to discuss how you've handled data reconciliation or complex queries in the past. Use specific examples to showcase your attention to detail and problem-solving skills.
✨Showcase Your Client-Facing Experience
This role requires previous client-facing experience, so think about times when you've built strong relationships with clients. Be ready to share stories that highlight your ability to manage inquiries and resolve issues effectively, demonstrating your client-focused outlook.
✨Emphasise Your Tech Savvy
BNY values innovation, so make sure to highlight any experience you have with AI and digital tools. Discuss how you've used technology to improve processes or enhance client interactions. This will show that you're not just familiar with tech, but that you actively seek out ways to leverage it for better outcomes.
✨Prepare for Process Improvement Discussions
Since the role involves reviewing existing processes, come prepared with ideas on how to improve efficiency or quality. Think about past experiences where you've identified errors or inefficiencies and how you addressed them. This will demonstrate your proactive approach and ability to lead a team towards excellence.
