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- Tasks: Oversee client portfolios, manage transactions, and lead client engagement for impactful solutions.
- Company: BNY, a leading global financial services company with a culture of growth.
- Benefits: Competitive pay, flexible resources, generous leave, and volunteer time.
- Why this job: Join a dynamic team to drive transformative solutions and uplift communities worldwide.
- Qualifications: 5+ years in financial services with strong client management and analytical skills.
- Other info: Opportunity to work with cutting-edge AI and enhance your career in a supportive environment.
The predicted salary is between 43200 - 72000 ÂŁ per year.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Role Overview: Join our Client Services team to make a lasting impact by overseeing portfolios, managing transactions, and leading client engagement.
Responsibilities:- Day‑to‑day oversight of assigned portfolios to ensure high client experience levels.
- Transaction management of cash & trade (loans, bonds, etc.): engage with clients for timely execution, report review, and portfolio performance monitoring.
- Continuous collaboration with Lead Manager and Group Manager on status of supporting teams.
- Lead client meetings, take minutes, and follow up on action items.
- Develop strong working relationships with Front Office Relationship Managers.
- Escalate and resolve complex client issues to successful resolution.
- Train support team on client and deal specific requirements.
- Partner with Global Group Managers to streamline business operations and enhance controls.
- Serve as escalation point, communicating with internal shared services, external investment managers, brokers, and clients.
- Proactively monitor partner activities and hold regular meetings, escalating concerns.
- Minimum 5 years Corporate Trust or related financial markets/securities industry experience, and minimum 7 years financial services industry experience.
- Strong client management experience.
- Ability to review deal governing documents.
- Experience in loans (syndicated, bi‑lateral, real estate) very desirable.
- Solid understanding of product administration and risk management & controls.
- Proactively monitor and manage partner activities outside of Ireland.
- Strong decision making and ability to quickly address issues.
- Financial services technical skills.
- Effective interpersonal, oral and written communication skills.
- Excellent analytical, organisational and time‑management skills with ability to meet tight deadlines.
- Proficiency in Microsoft Excel.
- Experience in CLOs and syndicated loans very desirable.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. Access flexible global resources, tools for your life journey, generous paid leave, including paid volunteer time.
Equal Employment Opportunity:BNY is an Equal Employment Opportunity/Affirmative Action Employer – Under‑represented racial and ethnic groups / Females / Individuals with Disabilities / Protected Veterans.
VP Client Services Manager in Manchester employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VP Client Services Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who might know someone at BNY. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching BNY's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your knowledge about how you can contribute to their client services team and make a real impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the VP Client Services Manager role. Highlight your client management skills and any relevant financial services experience to show us you’re the right fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the BNY team and ready to take on the challenge.
We think you need these skills to ace VP Client Services Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the VP Client Services Manager role. Highlight your relevant experience in client management and financial services, and don’t forget to showcase your skills in transaction management and relationship building.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for client services and financial markets.
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve positively impacted client experiences or streamlined operations in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at BNY
✨Know Your Numbers
As a VP Client Services Manager, you'll need to demonstrate your understanding of financial metrics. Brush up on key performance indicators relevant to client portfolios and be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Client Management Skills
Prepare examples that highlight your experience in managing client relationships. Think about specific situations where you resolved complex issues or improved client satisfaction, as this will resonate well with the interviewers.
✨Familiarise Yourself with BNY's Culture
Research BNY’s values and culture. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of driving transformative solutions for clients.
✨Practice Your Communication Skills
Given the importance of effective communication in this role, practice articulating your thoughts clearly and concisely. Consider conducting mock interviews with a friend to refine your responses and ensure you can convey your ideas confidently.
