Role Overview
The Vice President, Production Services Application Support will work as part of the BNY Pershing Technology Applications Support Group, collaborating with colleagues across the Technology organisation, various business units, and client-facing teams. The role requires close collaboration and will operate in a dynamic environment consisting of BNY Pershing-developed and third-party software applications.
What You Will Do
Provide application monitoring and support to internal Pershing technical and non-technical teams, the Client Support team, external third-party application support groups, and users of BNY Pershing-hosted applications. Investigate issues to determine their source and route them to the appropriate teams when resolution falls outside the Applications Support Group.
Why It Might Be a Fit
To be successful in this role, you will need excellent SQL scripting skills, strong scripting and automation skills, and experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation.
Requirements
- Excellent SQL scripting skills
- Strong scripting and automation skills using languages such as PowerShell, Python or VBScript
- Proven skills and track record in AI automation
- Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation
- Strong understanding of Site Reliability Engineering (SRE) principles
- Experience with SRE practices such as monitoring and alert tuning, incident management, post-incident reviews, root cause analysis, and the automation of operational tasks
- Experience of using monitoring and observability tools such as AppDynamics, Splunk, Grafana, Cloudprober, and Moogsoft
- Knowledge of multi-tier application architecture
- Experience of web technologies and internet-based applications
- Experience of working with production and non-production environments
- Experience of recovering priority incidents with limited support and operating effectively under pressure
- Experience building and maintaining automated runbooks and operational tooling to support application recovery, health checks, and environment validation
- Basic understanding of message queuing technologies such as IBM WebSphere MQ or Microsoft MQ
- Knowledge of issue and problem tracking systems such as ServiceNow
- Excellent verbal and written communication skills
- Demonstrated ability to improve operational resilience through automation, scripting, and reliability engineering best practices
Benefits
- Full-time employment
- Opportunity to work with cutting-edge AI and breakthrough technologies
- Collaborative and dynamic work environment
- Opportunity to drive transformative solutions and redefine industries
- Opportunity to work with a leading global financial services company
- Opportunity to be part of a top destination for innovators
