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For Companies At a Glance
- Tasks: Lead client operations, ensuring top-notch service and smooth transaction management.
- Company: Join BNY, a leading financial services firm with a commitment to diversity and inclusion.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Shape client relationships and drive operational excellence in a dynamic team.
- Qualifications: 5+ years in financial services with strong client management skills required.
- Other info: Opportunity for career growth in a collaborative and innovative setting.
The predicted salary is between 72000 - 108000 £ per year.
We’re seeking a future team member for the role of VP Client Services Manager to join our Client Services team. This role is located in Manchester (four days per week in office).
Responsibilities
- Day to day oversight of the assigned portfolios to ensure high client experience levels.
- Transaction management: Cash & Trade (Loans, Bonds etc.) oversight – engage with clients to ensure timely execution, report review, and preparation on portfolio performance, monitoring of service level.
- Collaboration: Continuous dialogue and open communication with Lead Manager and Group Manager on status of work being completed by supporting teams.
- Lead and participate in client meetings and ensure minutes and follow up items are closed out.
- Develop strong working relationships with Front Office Relationship Managers.
- Identify and resolve issues while serving as a high‑level escalation point for complex situations and ensure successful resolution.
- Employee development: Key role in training the support team on client and deal specific requirements.
- Partner with Global Group Managers to identify and streamline business operations.
- Support the efforts to enhance controls by standardizing relevant processes and consistently managing/monitoring activities to ensure quality and accuracy.
- Support key business programs, including business and process improvements that drive greater operational efficiencies and superior client service.
- Serve as an escalation point and communicate effectively with internal shared services, external investment managers, brokers, and clients.
- This role sets the directions and tones for the client service administration elements of our business and therefore drives overall client relationships and risk management.
- Partner management: proactively monitor and manage the activities performed within our business partners and hold regular meetings and elevate any concerns.
Qualifications
- Minimum 5 years corporate trust or related financial markets/securities industry experience and minimum 7 years financial services industry experience.
- Strong client management experience.
- Ability to review deal governing documents.
- Experience in loans (syndicated, bi‑lateral, real estate) very desirable.
- Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
- Proactively monitor and manage the activities performed within our business partners outside Ireland.
- Ability to quickly address issues – strong decision making.
- Financial services technical skills.
- Effective interpersonal, oral and written communication skills.
- Excellent analytical, organisational and time management skills with the ability to meet tight deadlines.
- Proficiency in using Microsoft packages particularly Excel.
- Experience in loans (syndicated, bi‑lateral, real estate) and CLOs very desirable.
Vice President, Client Operations in Manchester employer: BNY
Contact Detail:
BNY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Client Operations in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who might know someone at BNY. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching BNY's client operations and recent projects. Show us that you understand their business and how you can contribute to enhancing client experiences. Tailor your responses to highlight your relevant experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can keep you top of mind. It shows enthusiasm and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at BNY.
We think you need these skills to ace Vice President, Client Operations in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vice President, Client Operations role. Highlight your relevant experience in client management and financial services, and don’t forget to showcase your skills in decision-making and risk management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description, like your ability to lead client meetings and manage complex situations.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects your strong interpersonal skills. Keep your language clear and professional, and ensure there are no typos or grammatical errors.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at BNY
✨Know Your Client Operations Inside Out
Before the interview, dive deep into understanding client operations, especially in the financial services sector. Familiarise yourself with transaction management, cash and trade oversight, and how to enhance client experience. This knowledge will help you speak confidently about your relevant experience.
✨Showcase Your Leadership Skills
As a VP, you'll be expected to lead and develop teams. Prepare examples of how you've successfully trained and managed teams in the past. Highlight your ability to foster collaboration and communication, especially with Front Office Relationship Managers and other stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of complex situations you've faced in previous roles and how you resolved them. Be ready to discuss specific examples where you had to escalate issues and ensure successful resolutions.
✨Demonstrate Your Analytical Skills
Given the emphasis on monitoring service levels and managing risks, be prepared to discuss your analytical approach. Bring examples of how you've used data to drive operational efficiencies or improve client service. Show that you can handle tight deadlines while maintaining quality and accuracy.
