At a Glance
- Tasks: Lead client onboarding projects and optimise processes for a seamless experience.
- Company: Join BNY, a global leader in financial services with a culture of innovation.
- Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
- Other info: Dynamic role with opportunities for professional growth and impact.
- Why this job: Be part of transformative solutions that redefine industries and uplift communities.
- Qualifications: Experience in client onboarding and strong communication skills required.
The predicted salary is between 80000 - 100000 € per year.
At BNY, our culture allows us to run our company better and enables employee’s growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of VP, Client Enablement Manager to join our Wealth Solution team. This role is located in Manchester.
Responsibilities- Lead end‑to‑end client onboarding projects: define scope, plan timelines, allocate resources, manage RAID logs, and provide clear status reporting to stakeholders.
- Own and optimise onboarding processes: map workflows, standardise procedures, and continuously improve efficiency across onboarding touchpoints.
- Develop deep understanding of onboarding systems and data flows; liaise with technology and Operations teams to resolve defects, improve integrations, and ensure data quality.
- Partner with Wealth client teams to capture requirements, tailor onboarding journeys to client segments, and ensure a high‑touch, client‑obsessed experience.
- Education: Ideally a Bachelor’s degree in Business, Finance, Education/Instructional Design, Communications, or a related field; or equivalent practical experience.
- Experience: Previous onboarding experience; extensive work experience, with meaningful time spent in client onboarding, implementation, or operational delivery.
- Project/Program Management: Proven ability to manage complex, multi‑stakeholder onboarding initiatives; familiarity with PM methodologies and tools (e.g., Agile, Waterfall, RAID, dashboards).
- Systems and Data Literacy: Strong understanding of onboarding platforms, document management, and data flows; ability to partner with tech and operations to remediate issues.
- Wealth Domain Knowledge: Understanding of wealth management client segments, products, account structures, documentation requirements, and service expectations.
- Stakeholder Management and Communication: Excellent communication skills; ability to influence cross‑functional teams (sales, operations, tech, risk) and present clearly to senior stakeholders.
- Process Improvement: Track record in simplifying processes, removing friction, and driving measurable client experience and cycle‑time improvements.
- Preferred (nice‑to‑have): Professional certifications (e.g., PMP, Agile/Scrum, Lean/Six Sigma) and experience implementing onboarding tooling or client journey transformations.
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Vice President, Client Enablement in Manchester employer: BNY
At BNY, we pride ourselves on fostering a culture that champions employee growth and success, making us an exceptional employer in the financial services sector. Located in Manchester, our team enjoys access to cutting-edge technology and innovative resources, alongside competitive compensation and generous benefits that support personal and professional development. Join us to be part of a collaborative environment where your contributions drive transformative solutions and uplift communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President, Client Enablement in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at BNY. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching BNY's culture and values. Show us how your experience aligns with their mission of driving transformative solutions and client obsession.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led onboarding projects or improved processes. We love hearing about real-life experiences.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the BNY team.
We think you need these skills to ace Vice President, Client Enablement in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client onboarding and project management. We want to see how your skills align with the role of VP, Client Enablement, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves influencing cross-functional teams, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect how you can effectively engage with stakeholders.
Highlight Process Improvement Experience:We’re keen on candidates who have a track record of simplifying processes and driving measurable improvements. Be sure to include specific examples of how you've optimised workflows or enhanced client experiences in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at BNY
✨Know Your Onboarding Processes
Make sure you have a solid understanding of client onboarding processes, especially in the financial services sector. Familiarise yourself with common challenges and best practices, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management methodologies like Agile or Waterfall. Bring examples of how you've successfully managed complex onboarding projects, highlighting your ability to coordinate multiple stakeholders and deliver results.
✨Understand the Wealth Management Landscape
Brush up on your knowledge of wealth management client segments and products. Being able to speak confidently about the specific needs and expectations of these clients will set you apart and show that you're ready to hit the ground running.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves influencing cross-functional teams, demonstrating strong communication skills will be crucial. Prepare to share examples of how you've effectively communicated with various stakeholders in past roles.
